Client Services Lead: Insurance Renewals & Risk Solutions

Arthur J. Gallagher & Co. (AJG); Richfield Township (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Gallagher is seeking a Client Service Manager to join our Commercial team. You will work closely with clients and colleagues to provide exceptional service and deliver tailored insurance solutions, helping build strong relationships, solve challenges, and ensure interactions add value.

You’ll manage renewals, mentor team members, and uphold compliance standards while leveraging Gallagher’s technology to improve productivity and deliver high-quality results.

Qualifications

• Bachelor's degree with a minimum of 3+ years Client service and/or claims management experience, or a High School degree/GED with a minimum 8+ years client service and/or claims management experience.
• Property and casualty insurance license is required.
• Proficiency in Microsoft Office.
• Desire to build relationships and deliver results.
• Adaptability and resilience in managing shifting priorities.
• Collaborative mindset to work with teams across Gallagher.

Responsibilities

• Manage the renewal process by gathering client information, analyzing needs, and delivering timely, tailored solutions.
• Identify gaps in coverage, review claims, secure existing business, and drive sales of additional services and lines of coverage.
• Build and maintain strong relationships with clients and carrier partners through timely responses and strong customer service.
• Help the team address client risk management needs through consultative conversations and personalized strategies.
• Mentor team members by delegating tasks, providing feedback, and fostering growth.
• Conduct regular audits to ensure compliance with regulations and maintain high service standards.
• Maintain accurate client and policy data using Gallagher’s systems.
• Use Gallagher’s technology to enhance productivity and deliver quality results.
• Manage multiple priorities effectively to meet client expectations.

Skills

Client service

Claims management

Microsoft Office

Education

Bachelor's degree

High School diploma with 8+ years experience

Tools

Property and Casualty Insurance License

Job description

Gallagher is seeking a Client Service Manager to join our Commercial team. You will work closely with clients and colleagues to provide exceptional service and deliver tailored insurance solutions, helping build strong relationships, solve challenges, and ensure interactions add value.

You’ll manage renewals, mentor team members, and uphold compliance standards while leveraging Gallagher’s technology to improve productivity and deliver high-quality results.