Client Services Lead - End-to-End Order Coordination

Giesecke+Devrient; Bolingbrook (IL); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

401K with employer match

Life insurance

Flexible spending accounts

Job summary

Giesecke+Devrient in Bolingbrook, IL seeks a Client Service Representative II to manage end-to-end client orders and coordinate across Sales, CS, Production, and Quality teams. The role emphasizes accurate order processing, timely communication, and proactive problem-solving to deliver exceptional client experiences.

Qualified candidates bring at least 2 years in order management, strong SAP/ERP experience, and excellent communication skills.

Qualifications

• High school diploma required; bachelor's degree strongly preferred.
• Minimum 2 years of order management experience in manufacturing/related fields.
• Strong knowledge of end-to-end client order processes and SAP/ERP systems.
• Excellent written and verbal communication with client focus.

Responsibilities

• Act as liaison between Sales, CSMs, and Production to manage daily orders.
• Handle end-to-end order processing including entry, confirmation, changes, and tracking.
• Coordinate cross-functional teams to ensure timely fulfillment and accurate docs.
• Maintain data accuracy, SOP compliance, and system integrity.
• Support client visits, audits, and post-delivery resolutions.

Skills

Order management

Client communication

Attention to detail

Team collaboration

Time management

Education

High school diploma

Bachelor's degree preferred

Tools

SAP

ERP systems

Job description

Giesecke+Devrient in Bolingbrook, IL seeks a Client Service Representative II to manage end-to-end client orders and coordinate across Sales, CS, Production, and Quality teams. The role emphasizes accurate order processing, timely communication, and proactive problem-solving to deliver exceptional client experiences.

Qualified candidates bring at least 2 years in order management, strong SAP/ERP experience, and excellent communication skills.