Client Service Representative II

Giesecke+Devrient; Bolingbrook (IL); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

401K with employer match

Life insurance

Flexible spending accounts

Job summary

Giesecke+Devrient in Bolingbrook, IL seeks a Client Service Representative II to manage end-to-end client orders and coordinate across Sales, CS, Production, and Quality teams. The role emphasizes accurate order processing, timely communication, and proactive problem-solving to deliver exceptional client experiences.

Qualified candidates bring at least 2 years in order management, strong SAP/ERP experience, and excellent communication skills.

Qualifications

• High school diploma required; bachelor's degree strongly preferred.
• Minimum 2 years of order management experience in manufacturing/related fields.
• Strong knowledge of end-to-end client order processes and SAP/ERP systems.
• Excellent written and verbal communication with client focus.

Responsibilities

• Act as liaison between Sales, CSMs, and Production to manage daily orders.
• Handle end-to-end order processing including entry, confirmation, changes, and tracking.
• Coordinate cross-functional teams to ensure timely fulfillment and accurate docs.
• Maintain data accuracy, SOP compliance, and system integrity.
• Support client visits, audits, and post-delivery resolutions.

Skills

Order management

Client communication

Attention to detail

Team collaboration

Time management

Education

High school diploma

Bachelor's degree preferred

Tools

SAP

ERP systems

Job description

G+D makes the lives of billions of people around the world more secure. We create trust in the digital age with integrated security technologies in three business areas: Digital Security, Financial Platforms and Currency Technology. We have been a reliable partner for our customers for over 170 years with our innovative solutions for SecurityTech! We are an international technology group and traditional family business with over 14,000 employees in 40 countries. Creating Confidence is our path to success. Trust is the basis of our co-operation within G+D.

At Payment Technology, our mission is to be at the start of every transaction and to make it secure and simple. We also create contemporary payment and banking solutions for our digital age. As a one-stop shop, we produce and personalise hundreds of millions of payment cards every year and store their "digital twins" - mobile and digital. Would you like to actively shape the digital transformation with us?

Overview

The Client Service Representative II (CSR II) provides first-level support for assigned clients, ensuring accuracy, timeliness, and a high level of responsiveness in all service interactions. Reporting to the Manager, Client Services, this role acts as a liaison between Sales, Client Success Managers, and Production teams to coordinate and manage daily order activities, approvals, and fulfillment tasks. The CSR II is responsible for end-to-end order management, ensuring client requirements are accurately translated into production and delivery processes. This role requires a proactive communicator with strong attention to detail, capable of working independently while collaborating across multiple departments to deliver an exceptional client experience.

Key Responsibilities

• Act as the primary liaison between CSMs/Sales and internal operations to coordinate daily client needs, order processing, and communication updates.
• Manage end-to-end order processing, including order entry, confirmation, change requests, and tracking through the ERP system and other G+D tools.
• Coordinate internal communication across Production, Scheduling, Procurement, Quality, and Shipping to ensure timely fulfillment and accurate documentation.
• Review and update work in progress (WIP) items and dashboards; participate in scheduled calls to review status and client updates.
• Ensure compliance with departmental procedures, SOPs, and quality standards while maintaining data accuracy and system integrity.
• Support CSMs with client visits, audits, or press checks, providing organized preparation and clear follow-up.
• Collaborate with Quality and Production teams to log, track, and support resolution of client complaints, incident responses, or quality issues.
• Provide backup support for other team members as needed and assist in training or key user activities related to SAP or other systems.

Qualifications And Skills

• High school diploma required; bachelor’s degree strongly preferred.
• Minimum 2 years of order management experience in a Manufacturing, Printing, Financial, or related environment.
• Demonstrated advanced working knowledge of end-to-end client order processes across varying client types.
• Strong understanding of manufacturing, fulfillment, or card body production environments (or equivalent experience).
• Proficient in Microsoft Office (Word, Excel, Outlook, Teams); experience with digital file navigation and document handling.
• ERP experience required; SAP strongly preferred.
• Strong organization, planning, and multitasking skills with a high attention to detail and accuracy.
• Excellent written and verbal communication skills; professional and client-oriented demeanor.
• Proven attendance and reliability, with the ability to maintain consistent on-site work hours.
• Self-motivated and team-oriented, with a proactive approach to meeting client expectations and deadlines.

Key Competencies

• Client Advocacy: Anticipates and addresses client needs proactively.
• Account Ownership: Takes full accountability for assigned client relationships and outcomes.
• Operational Rigor: Maintains structure, accuracy, and discipline in all client processes.
• Collaboration: Partners effectively across functions and departments.
• Continuous Improvement: Identifies and drives process optimization opportunities.
• Professional Judgement: Makes sound decisions balancing client requirements and operational capabilities.

The pay range for this position is $50,000-$55,000 and is eligible for an annual bonus. Benefits offered to eligible employees include, medical (PPO and HDHP with HSA), dental, vision, paid time off, paid holidays, 401K w/ employer match, short/long term disability, life insurance, healthcare and dependent care flexible spending, EAP, commuter benefits, education assistance, pet insurance, legal, and more.