Client Services Associate I

Giesecke+Devrient; Bolingbrook (IL); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K with employer match

Job summary

Giesecke+Devrient in Bolingbrook, IL is seeking a Client Service Representative to ensure client orders are processed accurately and efficiently. You will interact daily with clients by phone and email to review orders, changes, and specifications, and coordinate across departments to meet timelines and quality standards.

Responsibilities include order processing, data entry, and generating reports, while adhering to SOPs.

Qualifications

• Strong client service and office support experience.
• MS-Office experience including Outlook, Word and Excel.

Responsibilities

• Process incoming sales orders and confirm details with clients.
• Transform client requests into production orders and update the data system.
• Enter information into corporate data system using automated tools.
• Coordinate with Sales, Accounting, Operations, and Production teams to follow procedures.
• Attend daily meetings and provide client/order input.
• Review SOPs and ensure accurate data entry.
• Track progress of client orders and communicate delays.

Skills

Client service

MS-Office

MS-Windows

Communication

Problem solving

Education

High School diploma

Associate/bachelor preferred

Tools

Order entry systems

Job description

Giesecke+Devrient in Bolingbrook, IL is seeking a Client Service Representative to ensure client orders are processed accurately and efficiently. You will interact daily with clients by phone and email to review orders, changes, and specifications, and coordinate across departments to meet timelines and quality standards.

Responsibilities include order processing, data entry, and generating reports, while adhering to SOPs.