Client Success & Order Specialist

Giesecke & Devrient GmbH; Bolingbrook, Northern (IL, KY); Hybrid; USD 45,000 - 50,000; Full time

Benefits offered by this job

Medical and dental benefits

401K with employer match

Paid time off and holidays

Job summary

Giesecke+Devrient ePayments America, Inc. in Illinois seeks a Client Service Representative to handle client orders and requests, reviewing new and existing orders with internal teams.

You will provide phone and email support and participate in client meetings to align product specifications with service delivery. The role emphasizes accurate data entry, adherence to SOPs, and cross‑functional collaboration to ensure timely processing and satisfaction.

Qualifications

• Client service and office support experience.
• Proficient in MS-Office (Outlook, Word, Excel).
• Strong communication skills including writing, phone, and in-person.

Responsibilities

• Process incoming sales orders and follow up as needed.
• Transform client requests into production orders.
• Enter information into corporate data systems accurately.

Skills

Client service

MS Office

Attention to detail

Education

Associate’s or Bachelor’s degree

Tools

Order entry system

Job description

Giesecke+Devrient ePayments America, Inc. in Illinois seeks a Client Service Representative to handle client orders and requests, reviewing new and existing orders with internal teams.

You will provide phone and email support and participate in client meetings to align product specifications with service delivery. The role emphasizes accurate data entry, adherence to SOPs, and cross‑functional collaboration to ensure timely processing and satisfaction.