Client Order Lead — Cross‑Functional Service

Giesecke & Devrient GmbH; Bolingbrook (IL); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental

Vision

Paid time off

Paid holidays

401K match

Disability insurance

Life insurance

Flexible spending

EAP

Commuter benefits

Education assistance

Pet insurance

Legal aid

More benefits

Job summary

Giesecke+Devrient ePayments America, Inc. is seeking a CSR II to provide first-level client support, coordinating daily order activities and ensuring accurate, timely fulfillment.

The role acts as a liaison between Sales, Client Success Managers, and Production teams, handling end-to-end order management and ensuring client requirements translate into production and delivery processes. On-site work is expected in the Bolingbrook area with a focus on precision and proactive communication.

Qualifications

• High school diploma required; bachelor’s degree strongly preferred.
• Minimum 2 years of order management experience in a Manufacturing, Printing, Financial, or related environment.
• Demonstrated advanced working knowledge of end-to-end client order processes across varying client types.
• Strong understanding of manufacturing, fulfillment, or card body production environments (or equivalent experience).
• Proficient in Microsoft Office (Word, Excel, Outlook, Teams); experience with digital file navigation and document handling.
• ERP experience required; SAP strongly preferred.
• Strong organization, planning, and multitasking skills with a high attention to detail and accuracy.
• Excellent written and verbal communication skills; professional and client-oriented demeanor.
• Proven attendance and reliability, with the ability to maintain consistent on-site work hours.
• Self-motivated and team-oriented, with a proactive approach to meeting client expectations and deadlines.
• Client Advocacy: Anticipates and addresses client needs proactively.
• Account Ownership: Takes full accountability for assigned client relationships and outcomes.
• Operational Rigor: Maintains structure, accuracy, and discipline in all client processes.
• Collaboration: Partners effectively across functions and departments.
• Continuous Improvement: Identifies and drives process optimization opportunities.
• Professional Judgement: Makes sound decisions balancing client requirements and operational capabilities.

Responsibilities

• Act as the primary liaison between CSMs/Sales and internal operations to coordinate daily client needs, order processing, and communication updates.
• Manage end-to-end order processing, including order entry, confirmation, change requests, and tracking through the ERP system and other G+D tools.
• Coordinate internal communication across Production, Scheduling, Procurement, Quality, and Shipping to ensure timely fulfillment and accurate documentation.
• Review and update work in progress (WIP) items and dashboards; participate in scheduled calls to review status and client updates.
• Ensure compliance with departmental procedures, SOPs, and quality standards while maintaining data accuracy and system integrity.
• Support CSMs with client visits, audits, or press checks, providing organized preparation and clear follow-up.
• Collaborate with Quality and Production teams to log, track, and support resolution of client complaints, incident responses, or quality issues.
• Provide backup support for other team members as needed and assist in training or key user activities related to SAP or other systems.

Skills

Order management

Communication

Attention to detail

Teamwork

Education

High school diploma

Bachelor’s degree preferred

Tools

SAP

Microsoft Office

Job description

Giesecke+Devrient ePayments America, Inc. is seeking a CSR II to provide first-level client support, coordinating daily order activities and ensuring accurate, timely fulfillment.

The role acts as a liaison between Sales, Client Success Managers, and Production teams, handling end-to-end order management and ensuring client requirements translate into production and delivery processes. On-site work is expected in the Bolingbrook area with a focus on precision and proactive communication.