Client Services Lead - Center Operations & Onboarding

Cummings Properties, LLC; Woburn (MA); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Tuition Reimbursement

Paid holidays & vacation

Sick and personal time

Employee Trust (equity compensation)

Medical, dental, vision, life, and DIS

Bonuses

401(k) with company match

Charitable gift match up to $2,000

Company-funded $2,000 to nonprofit

Job summary

Cummings Properties is seeking an on-site Administrative/Center Operations Assistant to support two business centers and our virtual office program. You will handle front desk duties, client onboarding, and daily billing, while maintaining calendars and office supplies.

You will be the primary contact for leasing clients, ensuring professional service, problem resolution, and strong client relationships in a fast-paced, on-site environment.

Qualifications

• At least two years of administrative experience.
• Strong communication and interpersonal skills.
• Sound judgment, initiative, and attention to detail.
• Working knowledge of Microsoft Word and Outlook.
• Ability to present/maintain a pleasant and professional appearance and demeanor.
• Elite customer service skills, including the ability to remain flexible in high pressure situations.
• Ability to operate office equipment/technology including computers, printers, scanners, postage machines, copiers, and multi-phone systems.
• High school diploma or equivalent.

Responsibilities

• Support the day-to-day operations of two business centers and our virtual office program and conference room offerings between 8 AM and 5 PM Monday through Friday.
• Answer calls, cover the front desk, and manage mail/package distribution to clients, including deliveries and messenger services.
• Maintain client files, the sales leads database, and Constant Contact.
• Open and close the center daily; ensure front desk coverage and space is clean and well-maintained.
• Onboard new clients, preparing and reviewing welcome packets.
• Act as the primary point of contact for leasing clients, providing outstanding service and resolving issues.
• Schedule conference rooms, catering, and equipment; maintain calendars for conference, day office, and training rooms.
• Perform daily billing, track expenses, order office supplies, process payments, and review charges monthly.
• Prepare purchase orders for specialty items and work orders for repairs/maintenance (HVAC, lighting, etc.).
• Stock and maintain office and kitchen supplies.
• Demonstrate initiative; flag problems, propose solutions, and contribute new ideas.

Skills

Customer service

Communication

Attention to detail

Microsoft Word

Outlook

Professional appearance

Problem solving

Phone systems

Teamwork

Education

High school diploma or equivalent

Job description

Cummings Properties is seeking an on-site Administrative/Center Operations Assistant to support two business centers and our virtual office program. You will handle front desk duties, client onboarding, and daily billing, while maintaining calendars and office supplies.

You will be the primary contact for leasing clients, ensuring professional service, problem resolution, and strong client relationships in a fast-paced, on-site environment.