Client Services Specialist

Cummings Properties; Woburn (MA); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Tuition Reimbursement

Paid holidays & vacation

Sick and personal time

Employee Trust (equity compensation)

Medical, dental, vision, life, and DIS

Bonuses

401(k) with company match

Charitable gift match up to $2,000

Company-funded $2,000 to nonprofit

Job summary

Cummings Properties is seeking an on-site Administrative/Center Operations Assistant to support two business centers and our virtual office program. You will handle front desk duties, client onboarding, and daily billing, while maintaining calendars and office supplies.

You will be the primary contact for leasing clients, ensuring professional service, problem resolution, and strong client relationships in a fast-paced, on-site environment.

Qualifications

• At least two years of administrative experience.
• Strong communication and interpersonal skills.
• Sound judgment, initiative, and attention to detail.
• Working knowledge of Microsoft Word and Outlook.
• Ability to present/maintain a pleasant and professional appearance and demeanor.
• Elite customer service skills, including the ability to remain flexible in high pressure situations.
• Ability to operate office equipment/technology including computers, printers, scanners, postage machines, copiers, and multi-phone systems.
• High school diploma or equivalent.

Responsibilities

• Support the day-to-day operations of two business centers and our virtual office program and conference room offerings between 8 AM and 5 PM Monday through Friday.
• Answer calls, cover the front desk, and manage mail/package distribution to clients, including deliveries and messenger services.
• Maintain client files, the sales leads database, and Constant Contact.
• Open and close the center daily; ensure front desk coverage and space is clean and well-maintained.
• Onboard new clients, preparing and reviewing welcome packets.
• Act as the primary point of contact for leasing clients, providing outstanding service and resolving issues.
• Schedule conference rooms, catering, and equipment; maintain calendars for conference, day office, and training rooms.
• Perform daily billing, track expenses, order office supplies, process payments, and review charges monthly.
• Prepare purchase orders for specialty items and work orders for repairs/maintenance (HVAC, lighting, etc.).
• Stock and maintain office and kitchen supplies.
• Demonstrate initiative; flag problems, propose solutions, and contribute new ideas.

Skills

Customer service

Communication

Attention to detail

Microsoft Word

Outlook

Professional appearance

Problem solving

Phone systems

Teamwork

Education

High school diploma or equivalent

Job description

• Support the day-to-day operations of two business centers as well as our virtual office program and conference room offerings between 8 AM and 5 PM Monday through Friday
• Answer calls, cover the front desk, and manage mail/package distribution to clients, including notifying them of important deliveries and assisting them with outgoing messenger services
• Maintain client files, the sales leads database, and Constant Contact
• Open and close the center daily; ensure front desk is covered and the space is clean, tidy, and well-maintained
• Onboard new clients, preparing and reviewing welcome packets
• Act as the primary point of contact for leasing clients, providing outstanding service and resolving issues as they arise
• Schedule conference rooms, catering, and equipment; maintain conference room, day office, and training room calendars
• Perform daily billing, track expenses, order office supplies, process payments, and review charges monthly
• Prepare purchase orders for specialty items and work orders for repairs/maintenance (HVAC, lighting, etc.)
• Stock and maintain office and kitchen supplies
• Demonstrate initiative; flag problems, propose solutions, and contribute new ideas

The preferred candidate will possess:

• A talent for working both collaboratively and independently
• At least two years of administrative experience
• Strong communication and interpersonal skills
• Sound judgment, initiative, and attention to detail
• Working knowledge of Microsoft Word and Outlook
• Ability to present/maintain a pleasant and professional appearance and demeanor
• Elite customer service skills, including the ability to remain flexible in high pressure or continually changing situations
• Ability to operate office equipment/technology, including computers, printers, fax machines, scanners, postage machines, copiers, and multi-phone systems
• High school diploma or equivalent

About Cummings:

Cummings Properties has a long history of giving back to the community. The large majority of its buildings are owned by Cummings Foundation, its philanthropic affiliate, with all rental profits benefiting greater Boston nonprofits. Learn more at www.cummings.com/about/giving-back.

In addition to unlimited career advancement and growth potential, we offer a comprehensive compensation and benefits package that includes:

• Tuition Reimbursement
• Paid holiday, vacation, sick, and personal time
• Cummings Properties Employee Trust (equity compensation)
• Medical, dental, vision, life, and disability insurance
• Competitive compensation and opportunities for bonuses
• 401(k) retirement savings plan with generous Company match
• Charitable gift match up to $2,000 annually, plus the opportunity to direct an additional $2,000 in Company funds each year to a local nonprofit of your choice

The hourly rate range is $27-$32, depending on experience.

NOTE: Candidates must be able to work on site. This is not a remote or hybrid position.

Cummings Properties is an Equal Opportunity Employer. In the interest of the safety and health of our employees and clients, we maintain a ZERO TOLERANCE policy in regard to prohibited drug use and alcohol or marijuana abuse. More information about the Cummings organization is available at www.Cummings.com and www.CummingsFoundation.org.