Client Service Manager – Building Automation

Siemens AG; Philadelphia (Philadelphia County); On-site; USD 70,000 - 119,000; Full time

Job summary

Siemens AG in the United States is seeking a Client Service Manager to oversee a portfolio of service agreements, ensuring financial performance and customer satisfaction. You will engage with customers to build trusted-advisor relationships and recommend services and solutions.

The role requires hands-on management of on-site and back-office duties, coordinating with the broader service organization. A strong background in building technology is preferred, with growth opportunities across the

Qualifications

• High school diploma or GED required.
• 2+ years in Building Technology industry or related field.
• Experience with Microsoft Office and business software systems.
• Must be 21+ with a valid driver's license and eligible for fleet program.
• Authorized to work in the United States without sponsorship.

Responsibilities

• Manage assigned service agreement accounts, driving to a financial target and customer satisfaction.
• Balance time between on-site customer interactions and back-office responsibilities.
• Develop account strategies to achieve customer goals using the portfolio.
• Create service delivery plans with customers outlining scope of work.
• Identify needs and propose service agreement adds, upgrades, and escalations.
• Help develop a master schedule to deliver service and support renewals.
• Maintain excellent organizational and interpersonal skills.

Skills

HVAC/building automation experience

Office software proficiency

Service account management

Education

High school diploma or GED

Associate or Bachelor's degree (related field)

Job description

Location(s)

• Philadelphia - Pennsylvania - United States of America
• Roanoke , Virginia , United States of America
• Hartford , Connecticut , United States of America
• Boston , Massachusetts , United States of America
• Chicago , Illinois , United States of America

Position Location

This role supports our Harleysville, PA branch location, which serves customers throughout the greater Philadelphia, PA area.

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Our Smart Buildings help to create efficient, safe , adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.

Transform the everyday with us

Client Service Managers

Our Client Service Managers manage a portfolio of service agreements (through delivery) and are responsible for profit and loss of these agreements. As a Client Service Manager, ensuring the financial performance of our service agreements and customer satisfaction are critical to our success. You’ll be working directly with the customer to develop trusted-advisor relationships and recommend services and solutions.

Responsibilities

• Manage assigned service agreement accounts, driving to a financial target and outstanding customer satisfaction and retention
• Balance time between on-site customer interactions and back-office responsibilities
• Develop account strategies to achieve the customer’s business goals, leveraging the company’s entire service and product portfolio
• Develop service delivery plans with the customer to provide service agreement scope of work
• Identify customer needs and make prioritized recommendations for service agreement adds, upgrades, and escalations
• Participate in the development of a master schedule to deliver service for all customers in the service area and lead quality assurance activities that will support service agreement renewals
• Maintain e xcellent organizational and interpersonal skills

Basic Qualifications

• High school diploma or state-recognized GED
• 2+ years of on-the-job experience working within:
• The Building Technology industry
• Engineering HVAC or Building Automation systems
• Experience using Microsoft Office and business software systems
• Must be 21 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens' fleet vehicle program
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications

• Demonstrated experience in demand-side energy services or Certified Energy Manager
• Associate degree from a two-year/technical college or bachelor's degree
• 5+ years of experience in the building technology industry

About Siemens

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Equity and Inclusion in our Diverse Global Workforce

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

Curious to see what a Client Service Manager does every day?

The pay range for this position is $69,571 - $119,264 annually with a target incentive of 5% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.

Reasonable Accommodations
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodationfor disability form . If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.

Application Deadline
This role will be posted for a minimum of five (5) days from the original posting date. The posting timeline may change based on applicant volume to ensure we attract and consider a strong and representative candidate pool.

California Privacy Notice
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Criminal History
Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.