Client Services Host

Floyd's 99 Barbershop; Hermosa Beach (CA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health benefits

Growth opportunities

EAP program

Nationwide locations

Job summary

Floyd's 99 Barbershop in Hermosa Beach is hiring a full-time Client Services Host who brings a cheerful, outgoing attitude and a passion for helping others. The role supports a fast-paced team, handles phone inquiries, schedules treatments, and explains service pricing to guests.

You’ll upsell services and products, maintain a clean retail space, and contribute to a high-energy atmosphere. Weekend and evening availability is required, with competitive pay at $17.50 per hour and full benefits for

Qualifications

• 2+ years of customer service experience in retail, hospitality, or beauty.
• Experience in a fast-paced environment.
• Strong communication skills over the phone and in person.
• Ability to work a flexible schedule including nights and weekends.
• Commitment to helping others and working with a team.
• Organizational skills and attention to detail.

Responsibilities

• Answer phone calls, schedule treatments, and provide pricing estimates.
• Upsell treatments or products when appropriate.
• Keep the shop clean and presentable.
• Provide excellent customer service to clients and support a smooth operation.

Skills

Customer service

Communication

Collaboration

Organization

Time management

Confidentiality

Flexibility

Job description

If you're a cheerful, outgoing person who loves helping others and supporting a great team, you could be the next full-time Client Services Host at Floyd's 99 Barbershop! Our Hermosa, CA barbershop is looking for someone to keep workdays smooth and seamless.

GREAT PAY

We offer a competitive wage of $17.50/hour.

EXCELLENT BENEFITS

• Employee assistance program offering discounted or free counseling, financial planning, child and elderly care assistance, legal assistance, and more
• Ongoing opportunity for growth
• Health benefits for full‑time employees, including medical, dental, and vision
• Fun and relaxed environment where you can truly be yourself
• Nationwide locations, making it easy to relocate while continuing your professional journey

At Floyd's, we’re more than a barbershop—we’re a national leader in modern grooming, known for our expert services, strong culture, and top‑tier talent. We’d love to have you if you’re interested;

YOUR NEW ROLE AS OUR CLIENT SERVICES HOST

To appropriately meet our clients’ needs, you need to be able to work weekends and evenings.

You keep our shop running smoothly and ensure we efficiently serve our customers. With an upbeat and professional attitude, you answer phone calls, schedule treatments, and respond to questions. You promote our extensive range of services and upsell treatments or products when possible. As clients inquire about services, you provide cost estimates and wait times before scheduling an appointment. You also help with general cleaning to keep our retail space looking great.

REQUIREMENTS

• 2+ years of customer service experience in the retail, hospitality, or beauty industries
• Experience working in a fast‑paced environment
• Fantastic collaboration skills with an ability to communicate over the phone and in person
• Commitment to helping others and working with a team
• Organizational skills, attention to detail, and time management abilities
• Ability to maintain confidentiality
• Ability to work a flexible schedule, including nights and weekends

WHAT SETS US APART

Welcome to Floyd's 99 Barbershop in Hermosa Beach, where the cuts are sharp, the vibes are electric, and the beach is just a stone's throw away! Located at 828 Pacific Coast Hwy, our shop is surrounded by the best Hermosa has to offer—grab a post‑shift bite at The Spot, stroll down to the pier, or soak up the sun on the beach. We’re all about a high‑energy, music‑filled atmosphere where creativity thrives, and individuality is celebrated. If you’re looking for a place where your skills shine, the team feels like family, and the location is unbeatable—this is it!

Become a critical part of our barbershop and retail operations! We’re excited to meet our new Client Services Host.