Client Services Host

Floyd's 99 Barbershop; Lutherville (MD); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Counseling benefits

Financial planning

Child care

Elderly care

Legal assistance

Health benefits

Growth opportunities

Job summary

Floyd's 99 Barbershop in Lutherville, MD is hiring a full-time Client Services Host. You will answer calls, schedule treatments, upsell services, and provide cost estimates while keeping the shop running smoothly.

Weekend and evening shifts are required. Join a nationwide chain known for a welcoming, team-driven culture and a focus on great client experiences in a busy retail environment.

Qualifications

• 2+ years of customer service experience in the retail, hospitality, or beauty industries.
• Experience working in a fast-paced environment.
• Fantastic collaboration skills with an ability to communicate over the phone and in person.
• Commitment to helping others and working with a team.
• Organizational skills, attention to detail, and time management abilities.
• Ability to maintain confidentiality.
• Ability to work a flexible schedule, including nights and weekends.

Responsibilities

• Answer phone calls, schedule treatments, and respond to questions.
• Promote our extensive range of services and upsell treatments or products when possible.
• Provide cost estimates and wait times before scheduling an appointment.
• Help with general cleaning to keep our retail space looking great.

Skills

Customer service

Communication

Teamwork

Time management

Job description

If you're a cheerful, outgoing person who loves helping others and supporting a great team, you could be the next full-time Client Services Host at Floyd's 99 Barbershop! Our Lutherville, MD barbershop is looking for someone to keep workdays smooth and seamless.

GREAT PAY

We offer a competitive wage of $15.00/hour.

EXCELLENT BENEFITS

• Employee assistance program offering discounted or free counseling, financial planning, child and elderly care assistance, legal assistance, and more
• Ongoing opportunity for growth
• Health benefits for full-time employees, including medical, dental, and vision
• Fun and relaxed environment where you can truly be yourself
• Nationwide locations, making it easy to relocate while continuing your professional journey

At Floyd's, we're more than a barbershop-we're a national leader in modern grooming, known for our expert services, strong culture, and top-tier talent. We'd love to have you if you're interested.

YOUR NEW ROLE AS OUR CLIENT SERVICES HOST

To appropriately meet our clients' needs, you need to be able to work weekends and evenings.

You keep our shop running smoothly and ensure we efficiently serve our customers. With an upbeat and professional attitude, you answer phone calls, schedule treatments, and respond to questions. You promote our extensive range of services and upsell treatments or products when possible. As clients inquire about services, you provide cost estimates and wait times before scheduling an appointment. You also help with general cleaning to keep our retail space looking great.

REQUIREMENTS

• 2+ years of customer service experience in the retail, hospitality, or beauty industries
• Experience working in a fast-paced environment
• Fantastic collaboration skills with an ability to communicate over the phone and in person
• Commitment to helping others and working with a team
• Organizational skills, attention to detail, and time management abilities
• Ability to maintain confidentiality
• Ability to work a flexible schedule, including nights and weekends

WHAT SETS US APART

At Floyd's 99 Barbershop in Lutherville, we're not just cutting hair-we're creating an experience. Nestled at 1740 York Road, our shop is right in the mix of everything, from the local favorites at Timonium Square to the energy of the Maryland State Fairgrounds just down the road. This isn't your average barbershop-we keep things fresh, fun, and full of personality. Whether you're a seasoned stylist or a rising barber, you'll love the creative freedom, killer tunes, and non-stop good vibes. Our team is all about skill, style, and making every client feel like a VIP. If you're looking for a spot where your talent shines and every day is anything but ordinary, Floyd's 99 in Lutherville is the place for you!