Client Services Host

Floyd's 99 Barbershop; Highlands Ranch (CO); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Employee assistance program (discounts

Health benefits for full-time

Growth opportunities

Fun and relaxed environment

Nationwide locations

Job summary

Floyd's 99 Barbershop in Highlands Ranch, CO is seeking a full-time Client Services Host to support a busy shop. You will answer phones, schedule treatments, upsell services, and help customers with estimates and wait times while maintaining a clean retail space.

The role requires weekend/evening availability and a friendly, professional demeanor to keep clients happy and ensure smooth daily operations. Excellent teamwork and confidentiality are essential in this fast-paced setting.

Qualifications

• 2+ years of customer service in retail, hospitality, or beauty.
• Experience in a fast-paced environment.
• Excellent collaboration and communication skills, over phone and in person.
• Commitment to helping others and teamwork.
• Strong organizational, detail, and time-management abilities.
• Ability to maintain confidentiality.
• Flexible schedule including nights and weekends.

Responsibilities

• Answer phone calls, schedule treatments, and respond to questions.
• Promote our extensive range of services and upsell treatments or products when possible.
• Provide cost estimates and wait times before scheduling an appointment.
• Assist with general cleaning to keep our retail space looking great.

Skills

Customer service

Phone communication

Team collaboration

Time management

Confidentiality

Flexible schedule

In-person interaction

Job description

If you're a cheerful, outgoing person who loves helping others and supporting a great team, you could be the next full-time Client Services Host at Floyd's 99 Barbershop! Our Highlands Ranch, CO barbershop is looking for someone to keep workdays smooth and seamless.

GREAT PAY

We offer a competitive wage of $16.00/hour.

EXCELLENT BENEFITS

• Employee assistance program offering discounted or free counseling, financial planning, child and elderly care assistance, legal assistance, and more
• Ongoing opportunity for growth
• Health benefits for full-time employees, including medical, dental, and vision
• Fun and relaxed environment where you can truly be yourself
• Nationwide locations, making it easy to relocate while continuing your professional journey

YOUR NEW ROLE AS OUR CLIENT SERVICES HOST

To appropriately meet our clients’ needs, you need to be able to work weekends and evenings.

You keep our shop running smoothly and ensure we efficiently serve our customers. With an upbeat and professional attitude, you answer phone calls, schedule treatments, and respond to questions. You promote our extensive range of services and upsell treatments or products when possible. As clients inquire about services, you provide cost estimates and wait times before scheduling an appointment. You also help with general cleaning to keep our retail space looking great.

REQUIREMENTS

• 2+ years of customer service experience in the retail, hospitality, or beauty industries
• Experience working in a fast-paced environment
• Fantastic collaboration skills with an ability to communicate over the phone and in person
• Commitment to helping others and working with a team
• Organizational skills, attention to detail, and time management abilities
• Ability to maintain confidentiality
• Ability to work a flexible schedule, including nights and weekends

WHAT SETS US APART

At Floyd's 99 Barbershop – Highlands Ranch Town Center, we’re more than just a barbershop; we’re a team that brings style, energy, and community together. We take pride in delivering top-tier cuts, creating a fun atmosphere, and ensuring every client leaves looking and feeling their best. Our "people first" approach fosters a culture where creativity flourishes, skills evolve, and careers grow. If you're looking for continuous education, a supportive crew, and a place to let your talent shine, this is your spot.