Client Services Host

Floyd's 99 Barbershop; Scottsdale (AZ); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

EAP benefits

Career growth

Health benefits

Fun work environment

Nationwide locations

Job summary

Floyd's 99 Barbershop in Scottsdale, AZ is hiring a full-time Client Services Host to keep daily operations smooth and welcoming. You will greet clients, answer calls, schedule services, and provide cost estimates while upholding a high-energy, customer-first vibe.

We offer great pay at $15.00/hour with comprehensive benefits for full-time staff and opportunities for growth in a nationwide brand. Join a fun, relaxed team that values service excellence and a strong team spirit.

Qualifications

• 2+ years of customer service experience in retail, hospitality, or beauty industries.
• Able to work weekends and evenings.
• Strong communication skills over the phone and in person.
• Ability to maintain confidentiality and work with a team.

Responsibilities

• Answer phone calls and respond to customer inquiries.
• Schedule treatments and provide cost estimates and wait times.
• Upsell treatments or products when appropriate.
• Promote services and manage bookings to keep the shop running smoothly.
• Assist with general cleaning to keep the retail space presentable.

Skills

Customer service

Phone & in-person communication

Team player

Job description

If you're a cheerful, outgoing person who loves helping others and supporting a great team, you could be the next full-time Client Services Host at Floyd's 99 Barbershop! Our Scottsdale, AZ barbershop is looking for someone to keep workdays smooth and seamless.

GREAT PAY

We offer a competitive wage of $15.00/hour.

EXCELLENT BENEFITS

• Employee assistance program offering discounted or free counseling, financial planning, child and elderly care assistance, legal assistance, and more
• Ongoing opportunity for growth
• Health benefits for full-time employees, including medical, dental, and vision
• Fun and relaxed environment where you can truly be yourself
• Nationwide locations, making it easy to relocate while continuing your professional journey

YOUR NEW ROLE AS OUR CLIENT SERVICES HOST

To appropriately meet our clients' needs, you need to be able to work weekends and evenings.

You keep our shop running smoothly and ensure we efficiently serve our customers. With an upbeat and professional attitude, you answer phone calls, schedule treatments, and respond to questions. You promote our extensive range of services and upsell treatments or products when possible. As clients inquire about services, you provide cost estimates and wait times before scheduling an appointment. You also help with general cleaning to keep our retail space looking great.

REQUIREMENTS

• 2+ years of customer service experience in the retail, hospitality, or beauty industries
• Experience working in a fast-paced environment
• Fantastic collaboration skills with an ability to communicate over the phone and in person
• Commitment to helping others and working with a team
• Organizational skills, attention to detail, and time management abilities
• Ability to maintain confidentiality
• Ability to work a flexible schedule, including nights and weekends

WHAT SETS US APART

Join the crew at Floyd's 99 Barbershop in Scottsdale! Right in the heart of the action near Kierland Commons and the Arizona Boardwalk, our shop is surrounded by great food, shopping, and entertainment. This is the perfect spot to show off your skills, connect with customers, and grow your craft. At Floyd's, we offer a laid-back, supportive vibe where you can truly shine. With great pay, awesome tips, and solid benefits, plus a team that feels like family, you'll love coming to work every day. If you're all about helping people look and feel their best in a fun, high-energy atmosphere, we want you on our team.