Client Services Host

Floyd's 99 Barbershop; Tustin (CA); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Employee assistance program

Growth opportunities

Health benefits for full-time (medical

Nationwide locations

Job summary

Floyd's 99 Barbershop in Tustin, CA is hiring a full-time Client Services Host to keep the front of house running smoothly and warmly for every guest.

You will answer calls, schedule treatments, provide estimates, upsell services, and help with cleaning, with a friendly, professional attitude. Weekend and evening availability is required.

Qualifications

• 2+ years of customer service experience in retail, hospitality, or beauty.
• Experience working in a fast-paced environment.
• Excellent communication skills over the phone and in person.
• Ability to work a flexible schedule, including nights and weekends.
• Commitment to helping others and teamwork.
• Organizational skills, attention to detail, and time management.

Responsibilities

• Answer phone calls, schedule beauty treatments, and respond to questions.
• Promote services and upsell treatments when possible.
• Provide cost estimates and wait times before scheduling appointments.
• Help with general cleaning to keep the retail space looking great.

Skills

Customer service experience

Team collaboration

Phone & in-person communication

Time management

Organizational skills

Confidentiality

Flexible schedule

Job description

If you're a cheerful, outgoing person who loves helping others and supporting a great team, you could be the next full-time Client Services Host at Floyd's 99 Barbershop! Our Tustin, CA barbershop is looking for someone to keep workdays smooth and seamless.

GREAT PAY

We offer a competitive wage of $17.00/hour.

EXCELLENT BENEFITS

• Employee assistance program offering discounted or free counseling, financial planning, child and elderly care assistance, legal assistance, and more
• Ongoing opportunity for growth
• Health benefits for full-time employees, including medical, dental, and vision
• Fun and relaxed environment where you can truly be yourself
• Nationwide locations, making it easy to relocate while continuing your professional journey

At Floyd's, we're more than a barbershop-we're a national leader in modern grooming, known for our expert services, strong culture, and top-tier talent. We'd love to have you if you're interested;

YOUR NEW ROLE AS OUR CLIENT SERVICES HOST

To appropriately meet our clients' needs, you need to be able to work weekends and evenings.

You keep our shop running smoothly and ensure we efficiently serve our customers. With an upbeat and professional attitude, you answer phone calls, schedule beauty treatments, and respond to questions. You promote our extensive range of cosmetology services and upsell treatments when possible. As clients inquire about services, you provide cost estimates and wait times before scheduling an appointment. You also help with general cleaning to keep our retail space looking great.

REQUIREMENTS

• 2+ years of customer service experience in the retail, hospitality, or beauty industries
• Experience working in a fast-paced environment
• Fantastic collaboration skills with an ability to communicate over the phone and in person
• Commitment to helping others and working with a team
• Organizational skills, attention to detail, and time management abilities
• Ability to maintain confidentiality
• Ability to work a flexible schedule, including nights and weekends

WHAT SETS US APART

Join the team at Floyd's 99 Barbershop in Tustin, where we take the stress and guesswork out of getting a great haircut. We offer expert, personalized cuts tailored to each client, whether they're looking to change their style, maintain a fresh look, or simply enjoy a laid-back, high-energy vibe. Our culture is all about PEOPLE FIRST, where we take care of both clients and teammates with positive energy, teamwork, and a commitment to always improving. We work hard, but we don't take ourselves too seriously, making Floyd's a place where you can grow your craft, thrive in a supportive environment, and have fun along the way. If you're a team player who's passionate about delivering great client experiences, Floyd's 99 Barbershop in Tustin is where you belong!

Become a critical part of our cosmetology shop and retail operations. We're excited to meet our new Client Services Host.