Client Services Host

*Floyds 99 Barbershop - Manhattan Beach; Manhattan Beach (CA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Employee assistance program

Growth opportunities

Health benefits (medical, dental, and,

Fun and relaxed environment

Nationwide locations

Job summary

Floyd's 99 Barbershop in Manhattan Beach, CA is seeking a friendly Client Services Host to join our team. The role is full-time and requires weekend/evening shifts.

You will manage phone inquiries, schedule appointments, upsell services, estimate costs, and help keep the shop clean and welcoming.

We offer competitive pay of $17.50/hour and a benefits package for full-time staff in a supportive, lively environment.

Qualifications

• 2+ years of customer service experience in the retail, hospitality, or beauty industries.
• Experience working in a fast-paced environment.
• Fantastic collaboration skills with an ability to communicate over the phone and in person.
• Commitment to helping others and working with a team.
• Organizational skills, attention to detail, and time management abilities.
• Ability to maintain confidentiality.
• Ability to work a flexible schedule, including nights and weekends.

Responsibilities

• You answer phone calls, schedule treatments, and respond to questions.
• You promote our extensive range of services and upsell treatments or products when possible.
• As clients inquire about services, you provide cost estimates and wait times before scheduling an appointment.
• You also help with general cleaning to keep our retail space looking great.

Skills

Customer service

Communication

Team collaboration

Time management

Job description

If you're a cheerful, outgoing person who loves helping others and supporting a great team, you could be the next full-time Client Services Host at Floyd's 99 Barbershop! Our Manhattan Beach, CA barbershop is looking for someone to keep workdays smooth and seamless.

GREAT PAY

We offer a competitive wage of $17.50/hour.

EXCELLENT BENEFITS

• Employee assistance program offering discounted or free counseling, financial planning, child and elderly care assistance, legal assistance, and more
• Ongoing opportunity for growth
• Health benefits for full-time employees, including medical, dental, and vision
• Fun and relaxed environment where you can truly be yourself
• Nationwide locations, making it easy to relocate while continuing your professional journey

At Floyd's, we're more than a barbershop-we're a national leader in modern grooming, known for our expert services, strong culture, and top-tier talent. We'd love to have you if you’re interested.

YOUR NEW ROLE AS OUR CLIENT SERVICES HOST

To appropriately meet our clients' needs, you need to be able to work weekends and evenings.

You keep our shop running smoothly and ensure we efficiently serve our customers. With an upbeat and professional attitude, you answer phone calls, schedule treatments, and respond to questions. You promote our extensive range of services and upsell treatments or products when possible. As clients inquire about services, you provide cost estimates and wait times before scheduling an appointment. You also help with general cleaning to keep our retail space looking great.

REQUIREMENTS

• 2+ years of customer service experience in the retail, hospitality, or beauty industries
• Experience working in a fast-paced environment
• Fantastic collaboration skills with an ability to communicate over the phone and in person
• Commitment to helping others and working with a team
• Organizational skills, attention to detail, and time management abilities
• Ability to maintain confidentiality
• Ability to work a flexible schedule, including nights and weekends

WHAT SETS US APART

Floyd's 99 Barbershop in Manhattan Beach is where laid-back coastal vibes meet high-energy creativity. Just minutes from the beach and surrounded by great shops and restaurants, our shop is the perfect spot for barbers and stylists who love a fast-paced, team-driven environment without the corporate grind. We're all about top-notch service, individuality, and a killer atmosphere fueled by music and good energy. No egos here-just a crew of skilled professionals who support each other, keep the vibes positive, and make every client feel like a VIP. With ongoing education, a steady stream of clientele, and a culture that blends professionalism with fun, our barbershop is the perfect place to grow your beauty career and express your artistry!

Become a critical part of our barbershop and retail operations. We're excited to meet our new Client Services Host.