Client Services Host

Floyd's 99 Barbershop; Manhattan Beach (CA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Employee assistance program

Growth opportunities

Health benefits

Relaxed environment

Nationwide locations

Job summary

Floyd's 99 Barbershop in Manhattan Beach, CA is hiring a full-time Client Services Host to keep our shop running smoothly. You’ll answer calls, schedule treatments, upsell services, and provide cost estimates and wait times for customers.

We value a cheerful, outgoing attitude, weekend/evening availability, and strong teamwork. With benefits like health coverage and staff growth, this role offers a welcoming, fast-paced environment where you can grow your beauty career and connect with clients.

Qualifications

• 2+ years of customer service experience in retail, hospitality, or beauty
• Experience working in a fast-paced environment
• Fantastic collaboration skills with an ability to communicate over the phone and in person
• Commitment to helping others and working with a team
• Organizational skills, attention to detail, and time management abilities
• Ability to maintain confidentiality
• Ability to work a flexible schedule, including nights and weekends

Responsibilities

• Answer phone calls and schedule treatments
• Upsell treatments or products when possible
• Provide cost estimates and wait times before scheduling appointments
• Promote our extensive range of services
• Support general cleaning to keep the retail space looking great

Skills

Customer service

Excellent communication

Team player

Organizational skills

Confidentiality

Flexible schedule

Job description

If you're a cheerful, outgoing person who loves helping others and supporting a great team, you could be the next full-time Client Services Host at Floyd's 99 Barbershop! Our Manhattan Beach, CA barbershop is looking for someone to keep workdays smooth and seamless.

GREAT PAY

We offer a competitive wage of $17.50/hour.

EXCELLENT BENEFITS

• Employee assistance program offering discounted or free counseling, financial planning, child and elderly care assistance, legal assistance, and more
• Ongoing opportunity for growth
• Health benefits for full-time employees, including medical, dental, and vision
• Fun and relaxed environment where you can truly be yourself
• Nationwide locations, making it easy to relocate while continuing your professional journey

At Floyd's, we're more than a barbershop-we're a national leader in modern grooming, known for our expert services, strong culture, and top-tier talent.

YOUR NEW ROLE AS OUR CLIENT SERVICES HOST

To appropriately meet our clients' needs, you need to be able to work weekends and evenings.

You keep our shop running smoothly and ensure we efficiently serve our customers. With an upbeat and professional attitude, you answer phone calls, schedule treatments, and respond to questions. You promote our extensive range of services and upsell treatments or products when possible. As clients inquire about services, you provide cost estimates and wait times before scheduling an appointment. You also help with general cleaning to keep our retail space looking great.

REQUIREMENTS

• 2+ years of customer service experience in the retail, hospitality, or beauty industries
• Experience working in a fast-paced environment
• Fantastic collaboration skills with an ability to communicate over the phone and in person
• Commitment to helping others and working with a team
• Organizational skills, attention to detail, and time management abilities
• Ability to maintain confidentiality
• Ability to work a flexible schedule, including nights and weekends

WHAT SETS US APART

Floyd's 99 Barbershop in Manhattan Beach is where laid-back coastal vibes meet high-energy creativity. Just minutes from the beach and surrounded by great shops and restaurants, our shop is the perfect spot for barbers and stylists who love a fast-paced, team-driven environment without the corporate grind. We're all about top-notch service, individuality, and a killer atmosphere fueled by music and good energy. No egos here-just a crew of skilled professionals who support each other, keep the vibes positive, and make every client feel like a VIP. With ongoing education, a steady stream of clientele, and a culture that blends professionalism with fun, our barbershop is the perfect place to grow your beauty career and express your artistry!