Client Services Host

Floyd's 99 Barbershop; Aurora (CO); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Employee assistance program

Growth opportunities

Health benefits

Relaxed environment

Nationwide locations

Job summary

Floyd's 99 Barbershop in Aurora, CO is looking for a cheerful Client Services Host to join our busy team. This full-time role offers $16.00 per hour and requires weekend and evening availability. You will greet clients, answer phones, schedule treatments, provide cost estimates, and upsell services while maintaining a clean shop.

Join a supportive, fast-paced environment with growth opportunities and a focus on delivering excellent guest experiences.

Qualifications

• 2+ years of customer service experience in retail, hospitality, or beauty.
• Experience in a fast-paced environment.
• Excellent phone and in-person communication.
• Team-oriented with a helpful attitude.
• Strong organizational and time-management skills.
• Ability to maintain confidentiality.
• Flexible schedule including nights and weekends.

Responsibilities

• Answer phone calls and respond to questions.
• Schedule treatments and provide cost estimates and wait times.
• Upsell services or products when possible.
• Assist with general cleaning to keep the shop presentable.

Skills

Customer service

Communication skills

Team collaboration

Time management

Job description

If you're a cheerful, outgoing person who loves helping others and supporting a great team, you could be the next full-time Client Services Host at Floyd's 99 Barbershop! Our Aurora, CO barbershop is looking for someone to keep workdays smooth and seamless.

GREAT PAY

We offer a competitive wage of $16.00/hour.

EXCELLENT BENEFITS

• Employee assistance program offering discounted or free counseling, financial planning, child and elderly care assistance, legal assistance, and more
• Ongoing opportunity for growth
• Health benefits for full-time employees, including medical, dental, and vision
• Fun and relaxed environment where you can truly be yourself
• Nationwide locations, making it easy to relocate while continuing your professional journey

At Floyd's, we're more than a barbershop-we're a national leader in modern grooming, known for our expert services, strong culture, and top-tier talent.

YOUR NEW ROLE AS OUR CLIENT SERVICES HOST

To appropriately meet our clients' needs, you need to be able to work weekends and evenings.

You keep our shop running smoothly and ensure we efficiently serve our customers. With an upbeat and professional attitude, you answer phone calls, schedule treatments, and respond to questions. You promote our extensive range of services and upsell treatments or products when possible. As clients inquire about services, you provide cost estimates and wait times before scheduling an appointment. You also help with general cleaning to keep our retail space looking great.

REQUIREMENTS

• 2+ years of customer service experience in the retail, hospitality, or beauty industries
• Experience working in a fast-paced environment
• Fantastic collaboration skills with an ability to communicate over the phone and in person
• Commitment to helping others and working with a team
• Organizational skills, attention to detail, and time management abilities
• Ability to maintain confidentiality
• Ability to work a flexible schedule, including nights and weekends

WHAT SETS US APART

We do more than just cut hair-we create an experience. With a focus on style, precision, and top-notch service, our team is dedicated to helping every client look and feel their best. We put people first, providing a supportive environment where creativity flourishes, skills improve, and careers grow. If you're looking for a place to develop your craft, collaborate with a great team, and take your career to new heights, Floyd's 99 Barbershop on Smoky Hill is the place for you.

We're excited to meet our new Client Services Host.