Client Services Host

Floyd's 99 Barbershop; Los Angeles (CA); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Employee assistance program

Growth opportunities

Health benefits

Relaxed environment

Nationwide locations

Job summary

Floyd's 99 Barbershop in Venice, CA is hiring a Client Services Host to greet clients, answer calls, and schedule treatments with a friendly, professional attitude.

You will promote services, provide cost estimates and wait times, upsell where appropriate, and help keep the shop clean and welcoming for every guest. Weekend and evening availability is required.

Join a fast-paced, collaborative team with a strong culture and opportunities for growth across our nationwide locations.

Qualifications

• 2+ years of customer service in retail, hospitality, or beauty.
• Experience in a fast-paced environment.
• Excellent collaboration and communication skills, over phone and in person.
• Commitment to helping others and working with a team.
• Strong organizational and time-management abilities; confidentiality maintained.

Responsibilities

• Answer phone calls, schedule treatments, and respond to questions.
• Promote services and upsell treatments or products when possible.
• Provide cost estimates and wait times before scheduling.
• Help with general cleaning to keep the retail space inviting.

Skills

Customer service

Phone etiquette

Communication

Team collaboration

Job description

GREAT PAY

We offer a competitive wage of $17.50/hour.

EXCELLENT BENEFITS

• Employee assistance program offering discounted or free counseling, financial planning, child and elderly care assistance, legal assistance, and more
• Ongoing opportunity for growth
• Health benefits for full-time employees, including medical, dental, and vision
• Fun and relaxed environment where you can truly be yourself
• Nationwide locations, making it easy to relocate while continuing your professional journey

At Floyd's, we're more than a barbershop-we're a national leader in modern grooming, known for our expert services, strong culture, and top-tier talent.

YOUR NEW ROLE AS OUR CLIENT SERVICES HOST

To appropriately meet our clients' needs, you need to be able to work weekends and evenings.

You keep our shop running smoothly and ensure we efficiently serve our customers. With an upbeat and professional attitude, you answer phone calls, schedule treatments, and respond to questions. You promote our extensive range of services and upsell treatments or products when possible. As clients inquire about services, you provide cost estimates and wait times before scheduling an appointment. You also help with general cleaning to keep our retail space looking great.

REQUIREMENTS

• 2+ years of customer service experience in the retail, hospitality, or beauty industries
• Experience working in a fast-paced environment
• Fantastic collaboration skills with an ability to communicate over the phone and in person
• Commitment to helping others and working with a team
• Organizational skills, attention to detail, and time management abilities
• Ability to maintain confidentiality
• Ability to work a flexible schedule, including nights and weekends

WHAT SETS US APART

Join Floyd's 99 Barbershop in Venice, located at 609 Lincoln Blvd, where edgy style meets laid-back beach vibes in one of LA's most iconic neighborhoods. We're more than just a barbershop-we're a destination for self-expression, creativity, and top-tier service. Our barbershop is fast-paced, fueled by music, and built on a culture of collaboration where everyone-clients and teammates alike-feels welcome. No egos, no drama, just a team of skilled artists who love their craft, support each other, and keep the energy high. With a constant flow of clients, ongoing education, and a work-hard, have-fun mentality, we're the perfect spot to elevate your career. If you're ready to bring your talent, personality, and passion to a place that values it, we want you on our beauty team!