Client Experience Coordinator

Floyd's 99 Barbershop; Manhattan Beach (CA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Employee assistance program

Growth opportunities

Health benefits

Relaxed environment

Nationwide locations

Job summary

Floyd's 99 Barbershop in Manhattan Beach, CA is hiring a full-time Client Services Host to keep our shop running smoothly. You’ll answer calls, schedule treatments, upsell services, and provide cost estimates and wait times for customers.

We value a cheerful, outgoing attitude, weekend/evening availability, and strong teamwork. With benefits like health coverage and staff growth, this role offers a welcoming, fast-paced environment where you can grow your beauty career and connect with clients.

Qualifications

• 2+ years of customer service experience in retail, hospitality, or beauty
• Experience working in a fast-paced environment
• Fantastic collaboration skills with an ability to communicate over the phone and in person
• Commitment to helping others and working with a team
• Organizational skills, attention to detail, and time management abilities
• Ability to maintain confidentiality
• Ability to work a flexible schedule, including nights and weekends

Responsibilities

• Answer phone calls and schedule treatments
• Upsell treatments or products when possible
• Provide cost estimates and wait times before scheduling appointments
• Promote our extensive range of services
• Support general cleaning to keep the retail space looking great

Skills

Customer service

Excellent communication

Team player

Organizational skills

Confidentiality

Flexible schedule

Job description

Floyd's 99 Barbershop in Manhattan Beach, CA is hiring a full-time Client Services Host to keep our shop running smoothly. You’ll answer calls, schedule treatments, upsell services, and provide cost estimates and wait times for customers.

We value a cheerful, outgoing attitude, weekend/evening availability, and strong teamwork. With benefits like health coverage and staff growth, this role offers a welcoming, fast-paced environment where you can grow your beauty career and connect with clients.