Client Services Host

Floyd's 99 Barbershop; Scottsdale (AZ); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Health benefits

Ongoing growth

Employee assistance program

Nationwide locations

Job summary

Floyd's 99 Barbershop in Scottsdale, AZ is hiring a full-time Client Services Host to keep the shop running smoothly and deliver an excellent customer experience. You will answer calls, schedule treatments, upsell services, and provide estimates while maintaining a clean, welcoming retail space.

The role requires friendly, professional interaction with clients, a team mindset, and the ability to work weekends and evenings.

Qualifications

• 2+ years of customer service experience in retail, hospitality, or beauty.
• Ability to communicate clearly over the phone and in person.
• Willingness to work weekends and evenings and maintain confidentiality.
• Strong organizational skills and attention to detail.

Responsibilities

• Answer phone calls, schedule treatments, and respond to questions.
• Promote services and upsell treatments or products when possible.
• Provide cost estimates and wait times before scheduling appointments.
• Perform general cleaning to keep the retail space presentable.

Skills

Customer service

Phone communication

Teamwork

Time management

Job description

If you\'re a cheerful, outgoing person who loves helping others and supporting a great team, you could be the next full-time Client Services Host at Floyd\'s 99 Barbershop! Our Scottsdale, AZ barbershop is looking for someone to keep workdays smooth and seamless.

GREAT PAY

We offer a competitive wage of $15.00/hour.

EXCELLENT BENEFITS

• Employee assistance program offering discounted or free counseling, financial planning, child and elderly care assistance, legal assistance, and more
• Ongoing opportunity for growth
• Health benefits for full-time employees, including medical, dental, and vision
• Fun and relaxed environment where you can truly be yourself
• Nationwide locations, making it easy to relocate while continuing your professional journey

At Floyd\'s, we\'re more than a barbershop-we\'re a national leader in modern grooming, known for our expert services, strong culture, and top-tier talent.

YOUR NEW ROLE AS OUR CLIENT SERVICES HOST

To appropriately meet our clients\' needs, you need to be able to work weekends and evenings.

You keep our shop running smoothly and ensure we efficiently serve our customers. With an upbeat and professional attitude, you answer phone calls, schedule treatments, and respond to questions. You promote our extensive range of services and upsell treatments or products when possible. As clients inquire about services, you provide cost estimates and wait times before scheduling an appointment. You also help with general cleaning to keep our retail space looking great.

REQUIREMENTS

• 2+ years of customer service experience in the retail, hospitality, or beauty industries
• Experience working in a fast-paced environment
• Fantastic collaboration skills with an ability to communicate over the phone and in person
• Commitment to helping others and working with a team
• Organizational skills, attention to detail, and time management abilities
• Ability to maintain confidentiality
• Ability to work a flexible schedule, including nights and weekends

WHAT SETS US APART

Join the crew at Floyd\'s 99 Barbershop in Scottsdale! Right in the heart of the action near Kierland Commons and the Arizona Boardwalk, our shop is surrounded by great food, shopping, and entertainment. This is the perfect spot to show off your skills, connect with customers, and grow your craft. At Floyd\'s, we offer a laid-back, supportive vibe where you can truly shine. With great pay, awesome tips, and solid benefits, plus a team that feels like family, you\'ll love coming to work every day. If you\'re all about helping people look and feel their best in a fun, high-energy atmosphere, we want you on our team.

Become a critical part of our barbershop and retail operations. We\'re excited to meet our new Client Services Host.