Client Services Host

Floyd's 99 Barbershop; La Grange (IL); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health benefits (medical, dental, and视

Growth opportunities

Employee assistance program

Nationwide locations

Job summary

Floyd's 99 Barbershop in La Grange, IL is hiring a full-time Client Services Host to keep our shop running smoothly. You will handle calls, schedule treatments, and provide cost estimates while promoting services and products with a positive, professional attitude.

The role requires 2+ years of customer service experience in retail/hospitality/beauty, strong communication, and the ability to work weekends and evenings in a fast-paced environment.

Qualifications

• 2+ years of customer service experience in retail, hospitality, or beauty industries.
• Ability to work in a fast-paced environment and collaborate effectively.
• Excellent phone and in-person communication; strong organizational skills.
• Ability to maintain confidentiality and work a flexible schedule including nights and weekends.

Responsibilities

• Answer phone calls and respond to customer inquiries.
• Schedule treatments and provide cost estimates and wait times.
• Upsell treatments or products when appropriate.
• Assist customers with service explanations and bookings.
• Help with general cleaning to keep the retail space presentable.

Skills

Customer service

Communication

Teamwork

Organization

Confidentiality

Flexible schedule

Job description

If you're a cheerful, outgoing person who loves helping others and supporting a great team, you could be the next full-time Client Services Host at Floyd's 99 Barbershop! Our La Grange, IL barbershop is looking for someone to keep workdays smooth and seamless.

GREAT PAY

We offer a competitive wage of $16.00/hour.

EXCELLENT BENEFITS

• Employee assistance program offering discounted or free counseling, financial planning, child and elderly care assistance, legal assistance, and more
• Ongoing opportunity for growth
• Health benefits for full-time employees, including medical, dental, and vision
• Fun and relaxed environment where you can truly be yourself
• Nationwide locations, making it easy to relocate while continuing your professional journey

At Floyd's, we're more than a barbershop-we're a national leader in modern grooming, known for our expert services, strong culture, and top-tier talent.

We'd love to have you if you're interested.

YOUR NEW ROLE AS OUR CLIENT SERVICES HOST

To appropriately meet our clients' needs, you need to be able to work weekends and evenings.

You keep our shop running smoothly and ensure we efficiently serve our customers. With an upbeat and professional attitude, you answer phone calls, schedule treatments, and respond to questions. You promote our extensive range of services and upsell treatments or products when possible. As clients inquire about services, you provide cost estimates and wait times before scheduling an appointment. You also help with general cleaning to keep our retail space looking great.

REQUIREMENTS

• 2+ years of customer service experience in the retail, hospitality, or beauty industries
• Experience working in a fast-paced environment
• Fantastic collaboration skills with an ability to communicate over the phone and in person
• Commitment to helping others and working with a team
• Organizational skills, attention to detail, and time management abilities
• Ability to maintain confidentiality
• Ability to work a flexible schedule, including nights and weekends

WHAT SETS US APART

Come join the Floyd's 99 Barbershop team in La Grange! With local boutiques, delicious eateries, and a welcoming community, this location is a hub of activity and fun. But it's not just the great location-we're all about creating a laid-back yet professional atmosphere where both clients and team members thrive. We provide expert haircuts tailored to each client's unique style, and we do it with a smile and positive energy. If you're looking for a place where you can grow your skills, be part of a supportive team, and enjoy every day you're at work, Floyd's 99 Barbershop in La Grange is the place for you!