Client Services Growth Lead (Travel Up to 30%)

Access TCA; Northbridge (MA); Presencial; USD 70 000 - 100 000; Tempo integral

Resumo da oferta

Access TCA seeks a Manager, Client Services to support the Client Services team in delivering top-tier client service and operational excellence. You will help drive revenue growth by identifying upsell opportunities within existing accounts and supporting project budgets and timelines.

You will collaborate with Senior Managers, Directors, and vendors to ensure on-time, on-budget delivery and high-quality outcomes. Travel up to 30% may be required.

Qualificações

• Experience in client services or project coordination.
• Ability to identify upsell opportunities within accounts.
• Strong written and verbal communication skills.

Responsabilidades

• Support Sr. Managers on client calls and lead when needed.
• Identify opportunities to upsell within current accounts and coordinate strategy.
• Develop and monitor project budgets with internal resources.
• Ensure progress and quality of projects with Directors.
• Interface with vendors to guarantee deliverables.
• Assist in travel, expense and time-off approvals.

Conhecimentos

Project management

Client service

Upselling

Budgeting

Communication

Travel readiness

MS Office

Vendor coordination

Ferramentas

MS Office

Descrição da oferta de emprego

Access TCA seeks a Manager, Client Services to support the Client Services team in delivering top-tier client service and operational excellence. You will help drive revenue growth by identifying upsell opportunities within existing accounts and supporting project budgets and timelines.

You will collaborate with Senior Managers, Directors, and vendors to ensure on-time, on-budget delivery and high-quality outcomes. Travel up to 30% may be required.