Manager, Client Services

Access TCA; Northbridge (MA); Presencial; USD 70 000 - 100 000; Tempo integral

Resumo da oferta

Access TCA seeks a Manager, Client Services to support the Client Services team in delivering top-tier client service and operational excellence. You will help drive revenue growth by identifying upsell opportunities within existing accounts and supporting project budgets and timelines.

You will collaborate with Senior Managers, Directors, and vendors to ensure on-time, on-budget delivery and high-quality outcomes. Travel up to 30% may be required.

Qualificações

• Experience in client services or project coordination.
• Ability to identify upsell opportunities within accounts.
• Strong written and verbal communication skills.

Responsabilidades

• Support Sr. Managers on client calls and lead when needed.
• Identify opportunities to upsell within current accounts and coordinate strategy.
• Develop and monitor project budgets with internal resources.
• Ensure progress and quality of projects with Directors.
• Interface with vendors to guarantee deliverables.
• Assist in travel, expense and time-off approvals.

Conhecimentos

Project management

Client service

Upselling

Budgeting

Communication

Travel readiness

MS Office

Vendor coordination

Ferramentas

MS Office

Descrição da oferta de emprego

The Manager, Client Services supports the members of the Client Services team by providing operational support and facilitation of daily processes, and delivering and sustaining the highest level of client service. In this role, the Manager, Client Services will help fuel Access’ growth by meeting account revenue goals driving revenue generation efforts and new business development within existing accounts.What you’ll do:Assist in the oversight of project timelines, ensuring projects remain on time, on strategy, and on budgetProvide support to the Sr. Managers on client calls, as well as take the lead when necessaryIdentify opportunities to upsell within current accounts; work with management to develop a strategy for expanding into additional areas of their business including meetings and eventsSupport the Client Services team in development of project budgets and proactively manage internal client resources to meet overall account revenue goalsWork closely with the Director, Production and Director, Project Management to ensure progress and quality of projectsInterface with vendors to ensure deliverables are achievedAnalyze client input, together with background knowledge, research, field feedback, etc., to assist the Client Services team in the development of full communication plansMaintain current knowledge of the industry, trends, and competitive practices to ensure Access maintains an edge over competitionPerform administrative tasks related to travel, expense, and time off approvalsWhat we’d love to see:Corporate tradeshow/meeting and event experience preferred1-2 years of experience in a client service-related positionStrong verbal and written communication skillsAbility to assist managers in developing, proposing, and selling a full line of company products and services to existing clientsCapable of analytical thinking and problem solvingDemonstrated strong attention to detail, personal organization, dynamic presentation, and interpersonal skillsProficient in MS Office programsKnowledge of virtual environments a plus but not requiredAbility to travel up to 30% of the time