Client Services Growth Manager

ACCESS TCA INCORPORATED; Northbridge, Boston (MA, MA); Presencial; USD 65 000 - 75 000; Tempo integral

Resumo da oferta

ACCESS TCA INCORPORATED is seeking a Manager, Client Services in Boston, MA to lead the Client Services team, ensuring top-tier service and revenue growth. You will coordinate project timelines, budgets, and cross-functional collaboration to keep clients satisfied and projects profitable.

You will support senior managers on client calls, identify upsell opportunities, and manage vendor relationships while maintaining industry awareness and strong client communication.

Qualificações

• 1-2 years of client service experience required.
• Strong verbal and written communication essential.
• Ability to propose and sell solutions to existing clients.
• Analytical thinking and problem solving.
• Detail oriented with strong organizational skills.
• Proficient in MS Office; comfortable with virtual environments.
• Willingness to travel up to 30%.

Responsabilidades

• Oversee project timelines to keep on time, on strategy, and on budget.
• Support senior managers on client calls and lead when needed.
• Identify upsell opportunities within accounts and develop expansion plans.
• Assist in budgeting and allocating client resources to meet revenue goals.
• Coordinate with Directors to ensure project progress and quality.
• Interface with vendors to ensure deliverables.
• Analyze client input to inform communication plans.
• Stay informed on industry trends to maintain competitive edge.
• Handle travel, expense, and time-off administrative tasks.

Conhecimentos

Client service experience

Verbal & written communication

Analytical thinking

Attention to detail

Interpersonal skills

Presentation skills

Travel up to 30%

Ferramentas

MS Office

Descrição da oferta de emprego

ACCESS TCA INCORPORATED is seeking a Manager, Client Services in Boston, MA to lead the Client Services team, ensuring top-tier service and revenue growth. You will coordinate project timelines, budgets, and cross-functional collaboration to keep clients satisfied and projects profitable.

You will support senior managers on client calls, identify upsell opportunities, and manage vendor relationships while maintaining industry awareness and strong client communication.