Client Service Director: Growth, Leadership & Strategy

Gallagher; Glendale (CA); Presencial; Confidential; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive compensation

Comprehensive benefits

Career development opportunities

Collaborative culture with accessible

Resumo da oferta

Gallagher Los Angeles is seeking a Client Service Director to lead the client service team across branches, ensuring high-quality and efficient service to internal and external clients. The role reports to regional leadership and partners with branch operations to meet retention, satisfaction, and revenue goals.

The ideal candidate has 5+ years in client service, 3+ years of team leadership, and experience in benefits/Human Resources, with travel ~25%.

Qualificações

• Bachelor’s degree with 5+ years client service
• 3+ years leading a team
• Experience in Employee Benefits and HR
• Willingness to travel ~25%

Responsabilidades

• Lead multiple client service teams and set goals.
• Coach and mentor client service staff.
• Ensure branch compliance with BOSS standards.
• Improve operations through CSO benchmarks and staffing.
• Drive client retention and revenue growth.

Conhecimentos

Team leadership

Project calendars

Client onboarding

High-touch relationships

Travel 25%

Formação académica

Bachelor’s degree

High school diploma

Descrição da oferta de emprego

Gallagher Los Angeles is seeking a Client Service Director to lead the client service team across branches, ensuring high-quality and efficient service to internal and external clients. The role reports to regional leadership and partners with branch operations to meet retention, satisfaction, and revenue goals.

The ideal candidate has 5+ years in client service, 3+ years of team leadership, and experience in benefits/Human Resources, with travel ~25%.