Customer Service Representative

Vaco by Highspring; Chicago (IL); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Bonuses

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Job summary

Vaco by Highspring is seeking a Senior Associate, Recruiting in Chicago. This role focuses on customer service, order processing, and collaboration with sales teams. The ideal candidate will have a Bachelor's degree and 3-5 years of experience in a relevant field, with strong communication and problem-solving skills.

Qualifications

• 3-5 years of relevant experience or equivalent.
• Experience in a product-related call center role preferred.
• Ability to multitask and handle multiple assignments.

Responsibilities

• Process incoming customer orders accurately.
• Collaborate with sales and logistics teams for order fulfillment.
• Prepare documents for domestic and international shipments.

Skills

Communication

Problem-solving

Interpersonal skills

Customer-centric attitude

Education

Bachelor's degree

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Dynamics GP

True Commerce

Job description

This job description provides detailed information about the role, responsibilities, qualifications, and benefits. However, it can be improved in terms of formatting and focus for better readability and engagement. Here is a refined version with better structure and clarity:

Position: Senior Associate, Recruiting at Vaco by Highspring

Location: Chicago, IL

Compensation: $55,000 - $60,000 per year

About the Role: Vaco by Highspring is hiring a Customer Service Representative. The primary responsibility is to interact with customers, address questions and concerns, and resolve issues to ensure satisfaction. You will act as the company's first point of contact, providing information, processing orders, and handling returns or complaints. Maintaining accurate records and supporting the Sales/Marketing team to promote revenue growth and exceptional customer service are also key aspects of this role.

Responsibilities:

• Process incoming customer orders accurately, verifying details, pricing, quantities, inventory, and shipping requirements.
• Collaborate with sales, inventory management, and logistics teams to ensure timely order fulfillment.
• Prepare documents for domestic and international shipments, including pro-forma invoices.
• Address customer inquiries regarding order status and delivery timelines.
• Communicate shipping schedules, issues, and delays to customers.
• Implement customer invoicing requirements using various systems and portals.
• Prepare and send invoices accurately and timely, including transmitting via EDI.
• Ensure proper billing of freight and charges.
• Maintain customer records and manage price/promo sheets.
• Support the Sales team and assist with customer calls, inquiries, and concerns.
• Maintain logs of customer comments, concerns, and issues.
• Participate in process improvement initiatives.

Qualifications:

• Ability to multi-task and handle multiple assignments.
• Customer-centric attitude and strong communication skills.
• Problem-solving and interpersonal skills.
• Ability to work independently and in a team.
• Professional, positive, and enthusiastic demeanor.

Education & Experience:

Bachelor's degree and 3-5 years of relevant experience or equivalent.

Experience in a product-related call center role preferred.

Knowledge & Skills:

• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Experience with Microsoft Dynamics GP and True Commerce is a plus.

Additional Information:

Salary depends on various factors including skills, experience, and location. Benefits include bonuses, medical/dental/vision insurance, and a 401(k) plan.

Desired Skills:

• Over 5 years in a product-focused Customer Service role.
• Experience handling domestic and international customers and orders.
• Billing and invoicing experience.
• Proficiency in Microsoft Office suite.
• Ability to multitask in a fast-paced environment.