Billing & Financial Operations Coordinator

Vaco by Highspring; St. Louis (MO); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

100% employer-paid medical, dental, &+

Life and disability coverage

Retirement plan with company match

Generous PTO and paid holidays

Dependent coverage options

Job summary

Vaco by Highspring is seeking a Financial Operations Coordinator to support account administration, payment processing, reconciliation, and customer account maintenance in a fast-paced environment. The ideal candidate will combine strong customer service with meticulous attention to detail and the ability to manage multiple priorities.

The role emphasizes accurate financial records, compliance with internal policies, and collaboration with internal teams to enhance customer experience.

Qualifications

• Associate degree in Accounting, Business Administration, Finance, or related field, or equivalent professional experience.
• Experience in customer service, financial operations, billing, accounting, or administrative support.
• Experience in higher education, financial aid, student accounts, or other customer-focused financial operations environments is highly preferred.
• Strong organizational skills and attention to detail.
• Effective verbal and written communication skills.
• Proficiency with Microsoft Office applications and business software systems.

Responsibilities

• Process account adjustments, refunds, credits, and related financial transactions in accordance with established procedures.
• Respond to customer inquiries regarding billing, payments, account balances, and account activity through various communication channels.
• Coordinate invoicing and payment activities involving external funding sources, contracted payers, or third-party organizations.
• Reconcile account information and assist in resolving discrepancies to maintain accurate financial records.
• Maintain documentation, audit support files, and operational procedures related to account administration.
• Monitor compliance requirements and implement process updates as regulations or organizational policies evolve.
• Partner with internal teams to support account accuracy, issue resolution, and a positive customer experience.
• Assist with special projects and additional responsibilities as assigned.

Skills

Customer service

Financial operations

Attention to detail

Communication skills

Microsoft Office

Education

Associate degree in Accounting/Business/Finance

Bachelor's degree in Accounting/Finance/Business Administration

Tools

Microsoft Office Suite

Billing software

Job description

Vaco by Highspring is seeking a Financial Operations Coordinator to support account administration, payment processing, reconciliation, and customer account maintenance in a fast-paced environment. The ideal candidate will combine strong customer service with meticulous attention to detail and the ability to manage multiple priorities.

The role emphasizes accurate financial records, compliance with internal policies, and collaboration with internal teams to enhance customer experience.