Client Services Director, Dedicated Accounts

Sedgwick; Newark (NJ); Remote; USD 115,000 - 135,000; Full time

Benefits offered by this job

Flexible work schedule

Referral incentive program

Career development and promotional成长机会

Comprehensive benefits including med,

Job summary

Sedgwick is seeking a Client Services Director for Dedicated Client to lead account management strategies, retention, and revenue growth across large programs. You will coordinate with operations, IT, and business development to deliver strategic solutions and superior client experiences.

Ideal candidates will have a Bachelor's degree (CPCU/AIC/ARM preferred) with 10 years of experience, including supervisory roles, and strong leadership, communication, and cross-sell skills.

Qualifications

• Bachelor's degree preferred; CPCU, AIC and/or ARM or related designations preferred.
• Ten years of related experience or equivalent combination, including two years as an account manager or five years as an adjuster with supervisory experience.

Responsibilities

• Provides stewardship reporting to clients and educates on issues and trends impacting programs.
• Leads renewal, contract revision, and client service instruction for complex programs.
• Coordinates with IT, operations, and business development to remove barriers and improve client experience.
• Identifies cross-selling opportunities and supports successful renewals.
• Supervises personnel assigned to programs requiring multiple account representatives.

Skills

Client relations

Account mgmt

Strategic planning

Leadership

Education

Bachelor's degree

Job description

Sedgwick is seeking a Client Services Director for Dedicated Client to lead account management strategies, retention, and revenue growth across large programs. You will coordinate with operations, IT, and business development to deliver strategic solutions and superior client experiences.

Ideal candidates will have a Bachelor's degree (CPCU/AIC/ARM preferred) with 10 years of experience, including supervisory roles, and strong leadership, communication, and cross-sell skills.