Client Services Concierge – Tax Office Reception

H&R Block, Inc.; Lawrenceville (IL); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block, Inc. welcomes you to join as a seasonal Client Service Professional / Receptionist in Lawrenceville, IL. You will be the friendly face greeting clients, handling scheduling, and supporting our tax professionals during the busy season.

This in-person role offers training and a path into tax preparation or office leadership, with opportunities to work evenings and weekends and grow with a national firm's supportive culture.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Proficiency with Microsoft Office, Teams, and scheduling software.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer phones, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including document scanning and organization.
• Maintain orderly office operations and cleanliness.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality.

Skills

Interpersonal skills

Communication

Multitasking

Organizational skills

Basic computer skills

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. welcomes you to join as a seasonal Client Service Professional / Receptionist in Lawrenceville, IL. You will be the friendly face greeting clients, handling scheduling, and supporting our tax professionals during the busy season.

This in-person role offers training and a path into tax preparation or office leadership, with opportunities to work evenings and weekends and grow with a national firm's supportive culture.