Client Service Concierge: Growth Path in Tax Office

H&R Block, Inc.; Wood Dale (IL); Vor Ort; USD 21.000 - 37.000; Teilzeit

Zusammenfassung

H&R Block in Wood Dale, IL is seeking aseasonal Client Service Professional / Receptionist to greet clients, manage check-ins, schedule appointments, and support daily office operations. This in-person role serves as the welcoming face of the office and collaborates with tax professionals.

The position offers training, growth toward tax preparation or office leadership, and emphasizes confidentiality and professional client service. Local scheduling and teamwork are essential.

Qualifikationen

• Experience in fast-paced, client-centric environment.
• Strong interpersonal and communication skills, able to collaborate with team and serve clients professionally.
• Able to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Aufgaben

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Kenntnisse

Client service

Interpersonal skills

Multitasking

Organizational skills

Computer skills

Evenings & weekends availability

Ausbildung

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Jobbeschreibung

H&R Block in Wood Dale, IL is seeking aseasonal Client Service Professional / Receptionist to greet clients, manage check-ins, schedule appointments, and support daily office operations. This in-person role serves as the welcoming face of the office and collaborates with tax professionals.

The position offers training, growth toward tax preparation or office leadership, and emphasizes confidentiality and professional client service. Local scheduling and teamwork are essential.