Client Services & Concierge Specialist

SPS North America; New York (NY); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Bonuses

Paid Time Off

Benefits

Job summary

SPS North America is seeking a Client Services Associate to deliver exceptional service to clients, employees, and visitors while maintaining a professional workplace environment. You will manage requests, coordinate with facilities teams, and help ensure smooth daily operations in a fast-paced setting.

The role requires strong communication, attention to detail, and the ability to handle multiple priorities.

Qualifications

• High school diploma or equivalent required.
• 1–3 years of customer service, hospitality, facilities, workplace services, office services, or related experience preferred.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Professional, polished, and approachable demeanor.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient with Microsoft Office and comfortable learning client and company systems.
• Ability to work independently while collaborating effectively with a team.
• Reliable, flexible, and committed to delivering high-quality service.

Responsibilities

• Serve as a professional and welcoming point of contact for clients, employees, and visitors.
• Provide responsive, courteous, and solution-oriented service.
• Receive, document, and coordinate client requests through the appropriate tracking system.
• Follow up on requests to ensure timely and satisfactory completion.
• Escalate issues or service concerns to the appropriate supervisor or manager.
• Maintain strong working relationships with clients and internal teams.
• Support daily workplace and client service operations to ensure a clean, organized, and professional environment.
• Coordinate with facilities, housekeeping, mailroom, shipping/receiving, and other service teams as required.
• Ensure conference rooms, common areas, reception areas, and other assigned spaces are properly prepared and maintained.
• Assist with meeting, event, and special project support as directed.
• Maintain accurate daily logs, checklists, and service records.
• Receive and accurately document client requests.
• Prioritize requests based on urgency and business impact.
• Coordinate with internal teams and vendors to ensure requests are completed within established timelines.
• Monitor outstanding requests and communicate status updates to clients.
• Escalate unresolved or recurring issues appropriately.
• Assist with reporting, scheduling, inventory tracking, and other administrative activities.
• Maintain accurate records and documentation.
• Monitor supplies and report inventory shortages before they impact service.
• Assist with monthly metrics, KPIs, and service reporting as required.
• Support special projects and client initiatives.

Skills

Customer service

Communication skills

Organizational skills

Microsoft Office

Independent work

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

SPS North America is seeking a Client Services Associate to deliver exceptional service to clients, employees, and visitors while maintaining a professional workplace environment. You will manage requests, coordinate with facilities teams, and help ensure smooth daily operations in a fast-paced setting.

The role requires strong communication, attention to detail, and the ability to handle multiple priorities.