Client Service Concierge & Scheduling Specialist

H&R Block, Inc.; New York (NY); On-site; USD 23,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. You will schedule appointments and ensure client needs are met across in-person, phone, or virtual channels.

The role emphasizes friendliness, organization, and the ability to multi-task in a fast-paced environment while supporting franchise offices under H&R Block.

Qualifications

• High school diploma or equivalent.
• Experience in a fast-paced environment.
• Customer service experience.
• Ability to multi-task and schedule clients.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as requested by them.
• Help ensure all client needs are met in person, over the phone, or virtually.
• Maintain office cleanliness and organization of resources with the team.
• Other duties as assigned.

Skills

Customer service

Multitasking

Organizational skills

Microsoft Office

Communication

Education

High school diploma

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. You will schedule appointments and ensure client needs are met across in-person, phone, or virtual channels.

The role emphasizes friendliness, organization, and the ability to multi-task in a fast-paced environment while supporting franchise offices under H&R Block.