Client Service Concierge & Scheduling Specialist

H&R Block, Inc.; Pigeon Forge (TN); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients and assist with scheduling and directing clients to the right tax professional. The role emphasizes delivering a welcoming experience, handling inquiries, and supporting a smooth service flow.

You will work in a fast-paced, customer-focused environment, coordinating with team members to meet client needs, maintain office organization, and provide a positive, informative experience at every touchpoint.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficiency with Microsoft Office

Responsibilities

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help ensure all client needs are met in person, over the phone, or virtually.
• Maintain office cleanliness and organization of resources with the team.
• Perform other duties as assigned

Skills

Fast-paced environment

Customer service

Multi-tasking

Organizational skills

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients and assist with scheduling and directing clients to the right tax professional. The role emphasizes delivering a welcoming experience, handling inquiries, and supporting a smooth service flow.

You will work in a fast-paced, customer-focused environment, coordinating with team members to meet client needs, maintain office organization, and provide a positive, informative experience at every touchpoint.