Client Services Concierge & Scheduler (Seasonal)

H&R Block, Inc.; Rockmart (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer calls, and connect them with the right tax professional. You will schedule appointments and help ensure all client needs are met across in-person, phone, or virtual channels.

The role emphasizes organization, a friendly demeanor, and teamwork at multiple locations. This seasonal position requires a high school diploma or equivalent, strong customer service experience, and the ability to

Qualifications

• Experience in fast-paced environments and customer service roles.
• Ability to multi-task and stay organized in a busy front-desk setting.
• Strong time management and computer skills, including Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as requested and manage appointments.
• Ensure client needs are met in person, over the phone, or virtually.
• Maintain office cleanliness and organization with the team.
• Perform other duties as assigned.

Skills

Fast-paced environment

Customer service

Multi-tasking

Organizational skills

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer calls, and connect them with the right tax professional. You will schedule appointments and help ensure all client needs are met across in-person, phone, or virtual channels.

The role emphasizes organization, a friendly demeanor, and teamwork at multiple locations. This seasonal position requires a high school diploma or equivalent, strong customer service experience, and the ability to