Client Services Concierge | Receptionist at Tax Office

H&R Block, Inc.

Newark (OH)

On-site

USD 19,000 - 28,000

Part time

3 days ago

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Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the friendly first impression for clients in Newark, OH. This in-person role handles reception duties, scheduling, and basic front-desk tasks alongside tax professionals during tax season.

The position emphasizes customer service, teamwork, and attention to detail. Evening and weekend availability is required, with potential growth into tax-prep support or office leadership as training progresses.

Qualifications

Experience in a fast-paced, client-centric environment.
Strong interpersonal and communication skills for professional client service.
Ability to multitask and manage competing priorities.
Organizational skills with attention to detail and follow-through.
Familiarity with basic computer tools (Office, Teams, scheduling).

Responsibilities

Greet clients warmly and be the welcoming face of the office.
Answer calls, schedule appointments, and match clients with the right tax professional.
Manage client check-in and intake, including document handling.
Maintain office organization and cleanliness to support a professional experience.
Collaborate with tax professionals to ensure smooth daily operations.
Handle sensitive client information with discretion.