Client Services Administrator: Records & Data Entry

ServiceNet; Northampton (MA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Wellness resources

401(k)

401(k) matching

Dental insurance

Tuition assistance

Job summary

Client Services Administrative Coordinator at ServiceNet is on-site in Northampton, MA, working a 40-hour week, Monday through Friday, 9 AM–5 PM. The role supports the Client Support Department, handling mail, records, and data entry with strict confidentiality.

Candidates should have a high school diploma or GED, with an Associate's degree preferred, and at least one year of administrative experience in a financial/human services setting.

Qualifications

• High school diploma or GED required; Associate's degree preferred.
• Minimum of one year of administrative, clerical, or office support experience; experience in a financial, benefits, or human services setting preferred.
• Strong organizational skills and attention to detail; ability to manage multiple tasks and deadlines accurately.

Responsibilities

• Process incoming and outgoing client mail, including sorting, opening, logging, and routing to appropriate staff.
• Maintain organized paper and electronic filing systems for client financial and benefits records.
• Prepare routine correspondence, forms, and other documents as needed.
• Assist with data entry and recordkeeping in client financial management systems.
• Respond to routine inquiries, schedule appointments, and assist staff and visitors as needed.
• Perform other administrative duties as assigned by the Rep Payee Program Manager.

Skills

Attention to detail

Time management

Communication skills

Confidentiality

Education

High school diploma or GED

Associate's degree preferred

Tools

Microsoft Office

Job description

Client Services Administrative Coordinator at ServiceNet is on-site in Northampton, MA, working a 40-hour week, Monday through Friday, 9 AM–5 PM. The role supports the Client Support Department, handling mail, records, and data entry with strict confidentiality.

Candidates should have a high school diploma or GED, with an Associate's degree preferred, and at least one year of administrative experience in a financial/human services setting.