Client-Facing Service Coordinator

Premier-Fence LLC; East Bridgewater (MA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

401(k) retirement plan

Paid time off (PTO)

Accidental death insurance

Employee Assistance Program (EAP)

6 paid holidays per year

Tuition reimbursement opportunities

Job summary

Security Works – Gate & Access Control is seeking a Service Coordinator Admin in Massachusetts. You will be the first voice customers hear, handling calls with professionalism, and will prepare work orders and project worksheets to keep field operations organized.

You’ll coordinate schedules between clients, technicians, and project teams, update customers regularly, and assist with billing, deposits, and collections. This role supports a collaborative team focused on reliable, proactive service.

Qualifications

• Customer service or admin experience with strong organizational skills
• Excellent written and verbal communication
• Able to juggle multiple tasks and priorities
• Detail-oriented, proactive, and flexible
• Tech-savvy and quick to learn new systems
• Team player with a positive, collaborative mindset

Responsibilities

• Be the first voice customers hear, answering calls and addressing questions professionally
• Prepare accurate work orders and create project worksheets
• Assist with ordering parts and equipment to keep jobs on track
• Coordinate schedules between clients, technicians, and project teams
• Keep customers informed with timely updates and communication
• Handle administrative tasks like billing, deposits, and collections
• Support the team with documentation and project tracking as needed

Job description

Security Works – Gate & Access Control is seeking a Service Coordinator Admin in Massachusetts. You will be the first voice customers hear, handling calls with professionalism, and will prepare work orders and project worksheets to keep field operations organized.

You’ll coordinate schedules between clients, technicians, and project teams, update customers regularly, and assist with billing, deposits, and collections. This role supports a collaborative team focused on reliable, proactive service.