Client Services Administrative Coordinator

ServiceNet Inc.; Northampton (MA); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Wellness resources

401(k)

401(k) matching

Dental insurance

Tuition assistance

403(B) retirement plan, with employer

Long-term disability benefits

Paid life insurance

Advancement opportunities

Job summary

ServiceNet is seeking a Client Services Administrative Coordinator in Northampton, MA. This on-site role provides administrative and clerical support to the Client Support Department, handling mail, records, data entry, and routine inquiries with accuracy and discretion.

The position requires a high school diploma, strong organization, and proficiency with Microsoft Office. Travel between sites may be required; confidentiality is essential for client information and financial data.

Qualifications

• High school diploma or GED required; Associate's degree preferred.
• Minimum of one year of administrative or clerical experience.
• Strong organizational skills and attention to detail; confidentiality.
• Proficient with Microsoft Office; ability to learn agency software.

Responsibilities

• Process incoming/outgoing client mail and route to staff.
• Maintain organized filing systems for client records and benefits.
• Prepare routine forms and documents as needed.
• Assist with data entry and recordkeeping in client systems.
• Respond to routine inquiries and schedule appointments.
• Perform other duties as assigned by the Rep Payee Program Manager.

Skills

Strong organizational skills

Excellent written and verbal comunic?

Education

High school diploma or GED

Associate's degree preferred

Tools

Microsoft Office (Word, Excel, Outlook)

Agency financial software

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources
• 401(k)
• 401(k) matching
• Dental insurance
• Tuition assistance

Schedule - 40 Hours per week - Monday - Friday, 9AM - 5PM Location: On-Site, Northampton, MA Pay: $19.00 - $22.00 per hour.

Client Services Administrative Coordinator

Position Summary

The Client Services Administrative Coordinator provides administrative and clerical support to ServiceNet's Client Support Department, which manages Social Security and other benefit funds on behalf of clients. The position is responsible for processing client mail, maintaining accurate paper and electronic records, supporting data entry in client financial management systems, and responding to routine inquiries from staff and clients. The work requires a high degree of accuracy, organization, and discretion, as it involves regular contact with confidential client financial and personal information.

Essential Duties and Responsibilities

• Process incoming and outgoing client mail, including sorting, opening, logging, and routing to appropriate staff.
• Maintain organized paper and electronic filing systems for client financial and benefits records.
• Prepare routine correspondence, forms, and other documents as needed.
• Assist with data entry and recordkeeping in client financial management systems.
• Respond to routine inquiries, schedule appointments, and assist staff and visitors as needed.
• Perform other administrative duties as assigned by the Rep Payee Program Manager.

Qualifications:

• High school diploma or GED required; Associate's degree preferred.
• Minimum of one year of administrative, clerical, or office support experience; experience in a financial, benefits, or human services setting preferred.
• Strong organizational skills and attention to detail; ability to manage multiple tasks and deadlines accurately.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and ability to learn agency financial software.
• Ability to maintain strict confidentiality of client financial and personal information in accordance with agency policy and applicable privacy laws.
• Strong written and verbal communication skills.
• Valid driver's license and reliable transportation for occasional travel between ServiceNet program sites.

Benefits and Pay:

• $19.00 - $22.00 Per Hour, paid bi-weekly.
• Generous time-off package.
• Comprehensive health and dental insurance plans.
• 403(B)-retirement plan, with employer matching.
• Long-term disability benefits; paid life insurance.
• Advancement opportunities; tuition assistance; and several more benefit options.

Want to learn more about ServiceNet? https://www.servicenet.org/

ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.