Client Services Administrative Coordinator

ServiceNet; Northampton (MA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Wellness resources

401(k)

401(k) matching

Dental insurance

Tuition assistance

Job summary

Client Services Administrative Coordinator at ServiceNet is on-site in Northampton, MA, working a 40-hour week, Monday through Friday, 9 AM–5 PM. The role supports the Client Support Department, handling mail, records, and data entry with strict confidentiality.

Candidates should have a high school diploma or GED, with an Associate's degree preferred, and at least one year of administrative experience in a financial/human services setting.

Qualifications

• High school diploma or GED required; Associate's degree preferred.
• Minimum of one year of administrative, clerical, or office support experience; experience in a financial, benefits, or human services setting preferred.
• Strong organizational skills and attention to detail; ability to manage multiple tasks and deadlines accurately.

Responsibilities

• Process incoming and outgoing client mail, including sorting, opening, logging, and routing to appropriate staff.
• Maintain organized paper and electronic filing systems for client financial and benefits records.
• Prepare routine correspondence, forms, and other documents as needed.
• Assist with data entry and recordkeeping in client financial management systems.
• Respond to routine inquiries, schedule appointments, and assist staff and visitors as needed.
• Perform other administrative duties as assigned by the Rep Payee Program Manager.

Skills

Attention to detail

Time management

Communication skills

Confidentiality

Education

High school diploma or GED

Associate's degree preferred

Tools

Microsoft Office

Job description

Schedule - 40 Hours per week - Monday - Friday, 9AM - 5PM Location: On-Site, Northampton, MA Pay: $19.00 - $22.00 per hour. Client Services Administrative Coordinator

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources
• 401(k)
• 401(k) matching
• Dental insurance
• Tuition assistance

Schedule - 40 Hours per week - Monday - Friday, 9AM - 5PM Location: On-Site, Northampton, MA Pay: $19.00 - $22.00 per hour. Client Services Administrative Coordinator

Position Summary

The Client Services Administrative Coordinator provides administrative and clerical support to ServiceNet's Client Support Department, which manages Social Security and other benefit funds on behalf of clients. The position is responsible for processing client mail, maintaining accurate paper and electronic records, supporting data entry in client financial management systems, and responding to routine inquiries from staff and clients. The work requires a high degree of accuracy, organization, and discretion, as it involves regular contact with confidential client financial and personal information.

Essential Duties And Responsibilities

• Process incoming and outgoing client mail, including sorting, opening, logging, and routing to appropriate staff.
• Maintain organized paper and electronic filing systems for client financial and benefits records.
• Prepare routine correspondence, forms, and other documents as needed.
• Assist with data entry and recordkeeping in client financial management systems.
• Respond to routine inquiries, schedule appointments, and assist staff and visitors as needed.
• Perform other administrative duties as assigned by the Rep Payee Program Manager.

Qualifications

• High school diploma or GED required; Associate's degree preferred.
• Minimum of one year of administrative, clerical, or office support experience; experience in a financial, benefits, or human services setting preferred.
• Strong organizational skills and attention to detail; ability to manage multiple tasks and deadlines accurately.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and ability to learn agency financial software.
• Ability to maintain strict confidentiality of client financial and personal information in accordance with agency policy and applicable privacy laws.
• Strong written and verbal communication skills.
• Valid driver's license and reliable transportation for occasional travel between ServiceNet program sites.

Benefits and Pay

• $19.00 - $22.00 Per Hour, paid bi-weekly.
• Generous time-off package.
• Comprehensive health and dental insurance plans.
• 403(B)-retirement plan, with employer matching.
• Long-term disability benefits; paid life insurance.
• Advancement opportunities; tuition assistance; and several more benefit options.

Want to learn more about ServiceNet?

https://www.servicenet.org/

ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.