Client Services & Admin Specialist - Invoicing & CRM Support

Rentokil Initial; Concord (NH); On-site; USD 31,000 - 33,000; Full time

Benefits offered by this job

Medical Benefits

Dental Benefits

Vision Benefits

RRSP match 3.5%

Paid sick days

Paid vacation days

Disability insurance

Life Insurance

On-demand pay

Job summary

Rentokil Terminix is seeking an Administrative Assistant to support both commercial and residential invoicing, contracts, and customer data management. You will enter new contracts into CRM, upload documents, maintain customer accounts, and generate Excel reports to meet requests from clients and internal teams.

You will work closely with Branch Managers, Technicians and the Support Services team to ensure accurate, timely invoicing and documentation.

Qualifications

• 2+ years of Admin experience in a fast-paced professional environment.
• Proficiency with Microsoft Word, Excel and PowerPoint.
• Knowledge of Google Suite (Docs/Drive/Gmail/Calendars).
• Able to learn and use multiple computer systems.
• Excellent proofreading abilities and strong attention to detail.
• Strong communication (verbal and written).
• High School Diploma required; college/university in business/admin accounting preferred.

Responsibilities

• Data entry of new contracts, job sales, and product sales into our CRM software.
• Upload and file contracts for new customers.
• Customer account maintenance including contact updates and billing changes.
• Daily and consolidated month-end invoicing.
• Process and apply credit memos as required.
• Ensure accuracy in invoice data and upload invoices to 3rd party portals.
• Create reports in Excel for customers' special requests.
• Process credit cards as required.
• Create device maps and review sales sheets for service completion.
• Assist with disputes with accounts receivable and monitor reports with Branch Managers.
• Assist Sales Reps and Operations with CRM data lookup.
• Track licenses expiry/renewal; assemble logbooks for customers.

Skills

Data entry

MS Word

MS Excel

PowerPoint

Google Workspace

Multitasking

Communication

Attention to detail

Learn quickly

Vendor portals

Education

High School Diploma

College diploma or university degree in business/admin/accounting

Tools

CRM software

Vendor portals (asset)

Job description

Rentokil Terminix is seeking an Administrative Assistant to support both commercial and residential invoicing, contracts, and customer data management. You will enter new contracts into CRM, upload documents, maintain customer accounts, and generate Excel reports to meet requests from clients and internal teams.

You will work closely with Branch Managers, Technicians and the Support Services team to ensure accurate, timely invoicing and documentation.