Support Services Administrator

Rentokil Initial; Concord (NH); On-site; USD 31,000 - 33,000; Full time

Benefits offered by this job

Medical Benefits

Dental Benefits

Vision Benefits

RRSP match 3.5%

Paid sick days

Paid vacation days

Disability insurance

Life Insurance

On-demand pay

Job summary

Rentokil Terminix is seeking an Administrative Assistant to support both commercial and residential invoicing, contracts, and customer data management. You will enter new contracts into CRM, upload documents, maintain customer accounts, and generate Excel reports to meet requests from clients and internal teams.

You will work closely with Branch Managers, Technicians and the Support Services team to ensure accurate, timely invoicing and documentation.

Qualifications

• 2+ years of Admin experience in a fast-paced professional environment.
• Proficiency with Microsoft Word, Excel and PowerPoint.
• Knowledge of Google Suite (Docs/Drive/Gmail/Calendars).
• Able to learn and use multiple computer systems.
• Excellent proofreading abilities and strong attention to detail.
• Strong communication (verbal and written).
• High School Diploma required; college/university in business/admin accounting preferred.

Responsibilities

• Data entry of new contracts, job sales, and product sales into our CRM software.
• Upload and file contracts for new customers.
• Customer account maintenance including contact updates and billing changes.
• Daily and consolidated month-end invoicing.
• Process and apply credit memos as required.
• Ensure accuracy in invoice data and upload invoices to 3rd party portals.
• Create reports in Excel for customers' special requests.
• Process credit cards as required.
• Create device maps and review sales sheets for service completion.
• Assist with disputes with accounts receivable and monitor reports with Branch Managers.
• Assist Sales Reps and Operations with CRM data lookup.
• Track licenses expiry/renewal; assemble logbooks for customers.

Skills

Data entry

MS Word

MS Excel

PowerPoint

Google Workspace

Multitasking

Communication

Attention to detail

Learn quickly

Vendor portals

Education

High School Diploma

College diploma or university degree in business/admin/accounting

Tools

CRM software

Vendor portals (asset)

Job description

Are you passionate about customer service? Looking to build your career in an exciting industry and a growing world-class organization? Come see why so many of our team members recommend us to their friends!

Rentokil Terminix is the largest pest control company in the world, and we are the third largest pest control company in North America. While we are big, we pride ourselves on our family atmosphere where we take mentoring and promoting from within seriously.

This role supports our commercial and residential customers while providing World Class customer service. They work directly with and support our Branch Managers, Technicians and other members of the Support Services team to ensure customer satisfaction is met in all areas. Setting up new contracts and jobs, providing client portal support, distributing invoices with supporting documentation and following up on any client questions and/or concerns as it relates to invoicing or account changes. They are the support for both our internal and external customers so it is imperative that they possess excellent customer service skills, are able to manage self, troubleshoot independently and maintain positive relationships.

Location: Concord, ON

Salary: $43,000 - $45,700

• Data entry of new contracts, job sales, and product sales into our CRM software
• Upload and file copies of contracts for new customers
• Customer account maintenance. Contact updates, changes to billing, PO’s, etc.
• Daily and consolidated month end invoicing
• Process and apply credit memos as required
• Ensure accuracy in our invoice process, ensuring all relevant data is correct
• Upload invoices into customer 3rd party portals as required
• Ensure month-end procedures are followed and deadlines met
• Create reports in Excel to provide to customers with special requests as needed
• Process credit cards as required
• Create device maps as required
• Compile and review sales sheets for service completion and accuracy
• Assisting to resolve customer disputes with the accounts receivable team
• Monitor weekly uncommitted/state of service reports with Branch Managers to ensure route and invoicing completion
• Assist Sales Reps and the Operations team with looking up customer info in CRM.
• Track business and technician licenses for expiry/renewal
• Assemble logbooks (info binders) for customers as required
• Additional responsibilities as assigned

• 2+ years of Admin experience in a fast-paced professional environment
• Demonstrated proficiency with Microsoft Word, Excel and Power-Point
• Have knowledge of Google Suite. Ex. Google Docs, Drives, Gmail, Calendars
• Able to learn and use multiple computer systems
• Knowledge of Vendor Portals is an asset
• Excellent proof-reading abilities
• Strong analytical skills and attention to detail
• Able to multitask in a fast-paced environment
• Prioritize work without direct supervision
• Strong communication (verbal and written)
• Able to exercise tact and diplomacy when dealing with others
• Strong work ethic, punctual and maintain a professional demeanor
• High School Diploma required
• Preferred: College Diploma or University Degree in a business, administrative and/or accounting field or equivalent experience

• You are paid during your training!
• Great benefits - Medical, Dental, and Vision
• Employer-matched RRSP program up to 3.5% of your base salary per year
• Paid sick and vacation days
• Short and long-term disability
• Life Insurance
• Competitive compensation
• ON DEMAND PAY! Have access to your paycheque as soon as it is earned!
• AI technology may be used in selecting candidates for interviews. Rentokil-Terminix is an equal opportunity employer. If you require any accommodations at any point during the interview process, please get in touch with our HR Department.

AI technology may be used in selecting candidates for interviews. Rentokil Terminix is an equal opportunity employer. If you require any accommodations at any point during the interview process, please get in touch with our HR Department.

We are dedicated to protecting your personal data and complying with all relevant data privacy regulations throughout the recruitment process. By applying, you consent to the processing of your data as described in our full Privacy Policy, which you can access at: https://careers.rentokil-initial.com/privacy-policy/

Rentokil Canada Corporation is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply for positions. Rentokil Canada Corporation is committed to provide accommodations to applicants with disabilities throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Please ensure to inform us if you require accommodation during any stage of the recruitment process

Applicants must be currently authorized to work in Canada. Please note that Rentokil Terminix does not provide Labour Market Impact Assessment (LMIA) sponsorship, work permit support, or assistance with work permit renewals.