Client Services Account Specialist II — Financial Support

JPMorganChase; Tempe (AZ); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Tuition reimbursement

Mental health support

On-site health centers

Job summary

JPMorganChase in Tempe, AZ is seeking a Specialist II in Account Service to be the first point of contact for clients, delivering exceptional customer service for a range of financial products. You will handle inbound calls, build relationships, and offer solutions in a fast-paced call center environment.

You will work within a defined framework, performing routine tasks with supervision for non-standard issues, and you will need strong communication, multitasking, and empathy to help customers

Qualifications

• Two years of experience in phone or face-to-face customer service.
• Ability to interpret needs and deliver insights to customers.
• Comfort using multiple computer systems while handling calls and data.

Responsibilities

• Manages a high volume of inbound calls, delivering comprehensive support for financial products.
• Builds strong customer relationships and provides innovative solutions.
• Navigates multiple computer systems with efficiency and accuracy.
• Works independently and with teammates to achieve goals and adhere to procedures.
• Follows regulatory and departmental practices and treats customers with respect and empathy.

Skills

Communication skills

Customer interaction

Empathy and judgment

Multitasking

Problem solving

Learning ability

Computer literacy

Education

High school diploma or GED

Job description

JPMorganChase in Tempe, AZ is seeking a Specialist II in Account Service to be the first point of contact for clients, delivering exceptional customer service for a range of financial products. You will handle inbound calls, build relationships, and offer solutions in a fast-paced call center environment.

You will work within a defined framework, performing routine tasks with supervision for non-standard issues, and you will need strong communication, multitasking, and empathy to help customers