Account Service Specialist I - Customer Solutions

Fairygodboss; San Antonio (TX); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health insurance

On-site health centers

Retirement plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorgan Chase is seeking a Specialist I in Account Service to serve as the first point of contact for clients, delivering exceptional customer service for a range of financial products. You will handle inbound calls, build relationships, and offer solutions in a fast-paced call center environment.

The role emphasizes empathy, multitasking, and adherence to procedures, with training and ongoing coaching. You will work within a defined framework, escalate non-standard issues, and contribute to

Qualifications

• Excellent communication and listening skills.
• Ability to handle inbound calls and multitask with multiple computer systems.
• Empathy, composure, and sound judgment in complex interactions.

Responsibilities

• Handle a high volume of inbound calls, providing support for financial products.
• Build relationships and offer solutions to meet client needs.
• Follow established procedures and refer non-standard issues to supervisors.

Skills

Communication

Customer interaction

Multitasking

Empathy

Problem solving

Learning products/systems

Computer literacy

Education

High school diploma or GED

Tools

CRM systems

Job description

JPMorgan Chase is seeking a Specialist I in Account Service to serve as the first point of contact for clients, delivering exceptional customer service for a range of financial products. You will handle inbound calls, build relationships, and offer solutions in a fast-paced call center environment.

The role emphasizes empathy, multitasking, and adherence to procedures, with training and ongoing coaching. You will work within a defined framework, escalate non-standard issues, and contribute to