Client Service Supervisor- Commercial Lines

Arthur J. Gallagher & Co. (AJG); Elk Grove Village (IL); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Job summary

Gallagher is seeking a Client Service Supervisor to lead a Commercial team, driving high-quality service, client retention, and operational success. Reporting to the Client Service Director, you will mentor staff, manage renewals, and align goals with branch strategy.

You will oversee data quality, leverage technology to improve processes, and balance multiple priorities to meet client and business expectations.

Qualifications

• Bachelor's degree with 5+ years client service and/or claims management experience.
• High School degree/GED with 10+ years client service and/or claims management experience.
• 1+ years supervisory experience, with a proven ability to mentor and develop team members.
• A Property and Casualty Insurance License.
• The ability to explain complex issues in simple terms and communicate effectively with clients and team members.
• Experience designing and implementing productivity and service improvements is a plus.

Responsibilities

• Supervise and mentor a team of Client Service professionals, providing guidance, feedback, and support to help them grow and succeed.
• Oversee the renewal process, ensuring timely and high-quality delivery of tailored solutions to clients.
• Collaborate with the Branch Manager and Client Service Director to align team goals with branch strategy and operational success.
• Identify opportunities to improve client retention and satisfaction by analyzing client needs and recommending additional services or coverage.
• Conduct regular audits to ensure compliance with regulations and maintain high service standards.
• Manage and maintain accurate client and policy data using Gallagher’s systems, ensuring all information is up-to-date and accessible.
• Leverage Gallagher’s technology to streamline processes, enhance productivity, and deliver exceptional results.
• Balance multiple priorities effectively, ensuring all tasks are completed on time and meet client and business expectations.

Skills

Client service

Claims management

Supervisory

Communication

Collaboration

P&C license

Education

Bachelor's degree

High School degree/GED

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

At Gallagher, we help businessesgrow,communities thrive, and people prosper. As a global leader in insurance, risk management, and consulting services,we’reunited by a commitment to excellence and a culture defined by The Gallagher Way.

We’relooking for a Client Service Supervisor to lead a Commercial team that delivers high-quality, efficient service to clients. Reporting to the Client Service Director,you’llplay a key role in shaping the future of our branch by driving client satisfaction, retention, and operational success.

How you'll make an impact

In this role,you’lllead a team of Client Service professionals, mentoring them through continuous learning and development.You’lluse your industry knowledge to improve client retention and satisfaction while ensuring our services deliver real value. Byleveragingtechnology,you’llenhance productivity and quality, andyou’llmanage multiple priorities to keep projects on track. Your leadership will cultivate a culture of performance and continuous improvement, helping your team and our branch achieve its goals.

Here’swhatyou’lldo:

• Supervise and mentor a team of Client Service professionals, providing guidance, feedback, and support to help them grow and succeed.

• Oversee the renewal process, ensuringtimelyand high-quality delivery of tailored solutions to clients.

• Collaborate with the Branch Manager and Client Service Director to align team goals with branch strategy and operational success.

• Identifyopportunities to improve client retention and satisfaction by analyzing client needs and recommendingadditionalservices or coverage.

• Conduct regular audits to ensure compliance with regulations andmaintainhigh service standards.

• Manage andmaintainaccurateclient and policy data using Gallagher’s systems, ensuring all information is up-to-date and accessible.

• Leverage Gallagher’s technology to streamline processes, enhance productivity, and deliver exceptional results.

• Balance multiple priorities effectively, ensuring all tasks are completed on time and meet client and business expectations.

About You

Here’swhatyou’llbring to the role:

• Bachelor's degree with 5+ years client service and/or claims management experience

• OR-

• High School degree/GED with 10+yearsclient service and/or claims management experience.

• 1+yearssupervisory experience, with a proven ability to mentor and develop team members.

• A Property and Casualty Insurance License.

• The ability to explain complex issues in simple terms and communicate effectively with clients and team members.

• Experience designing and implementing productivity and service improvements is a plus.

• A collaborative mindset and a commitment to delivering results.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)