Senior Insurance Client Services Leader

Arthur J. Gallagher & Co. (AJG); Brentwood (TN); On-site; USD 110,000 - 165,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development

People-first culture

Global reach, local impact

Job summary

Gallagher Benefit Services seeks a Client Service Leader to guide a team of client service managers, engage directly with key accounts, and deliver tailored insurance solutions while driving excellence across operations. You will shape strategies, mentor staff, and ensure top-tier service delivery in a fast-paced environment.

Required: 5+ years in client service/claims management and 1+ year of supervisory experience; Bachelor's degree preferred with licensing as needed.

Qualifications

• Bachelor's degree with 5+ years client service and/or claims management experience.
• 1+ years supervisory experience.
• Appropriate licensing as required.

Responsibilities

• Lead, mentor, and develop a team of client service professionals to achieve departmental goals.
• Foster a collaborative and high-performance culture within the team.
• Conduct regular performance reviews and provide constructive feedback.
• Identify training and development needs and facilitate learning opportunities.
• Actively engage with clients to understand needs and provide tailored insurance solutions.
• Manage a portfolio of key accounts, ensuring client satisfaction and retention.
• Resolve complex client issues and escalations promptly and effectively.
• Collaborate with internal teams to deliver comprehensive risk management strategies.
• Develop and implement client service strategies aligned with business objectives.
• Monitor industry trends and adjust offerings to meet evolving needs.
• Contribute to business development by identifying opportunities within existing accounts.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Optimize processes to improve efficiency and service delivery.
• Utilize data and analytics to drive decision-making and improve outcomes.
• Build and maintain strong relationships with clients and stakeholders.
• Communicate effectively to convey complex information clearly.
• Represent Gallagher at industry events and networking opportunities.

Skills

Leadership

Client service

Communication

Team development

Problem solving

Education

Bachelor's degree

Tools

Microsoft Office Suite

CRM software

Job description

Gallagher Benefit Services seeks a Client Service Leader to guide a team of client service managers, engage directly with key accounts, and deliver tailored insurance solutions while driving excellence across operations. You will shape strategies, mentor staff, and ensure top-tier service delivery in a fast-paced environment.

Required: 5+ years in client service/claims management and 1+ year of supervisory experience; Bachelor's degree preferred with licensing as needed.