Client Service Supervisor — Lead a High-Impact Client Team

Crane Worldwide Logistics LLC; Walton (KY); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

136 hours of Paid Time Off

Excellent Medical, Dental and Vision

Tuition Reimbursement

Employee Recognition and Rewards

Paid Volunteer Time

Employee Discounts

Wellness Incentives up to $100

Job summary

Crane Worldwide Logistics LLC is seeking a seasoned Client Services Supervisor in Walton, KY to lead a team of client service specialists and ensure timely handling of inquiries across assigned accounts.

The role requires strong supervisory experience, a high school diploma or GED, and extensive industry background. You will train staff, streamline resolutions, and manage escalations while supporting continuous service delivery.

Qualifications

• High school diploma or GED required.
• Minimum seven years industry experience required.
• Minimum five years supervisory experience required.

Responsibilities

• Supervises the work of a team of client service specialists
• Directs workflow and monitors workload to ensure client inquiries are addressed promptly
• Trains new client service staff in support policies and procedures
• Creates and distributes documented resolutions for common client service issues
• Provides direct support to assigned accounts and escalated issues
• Other duties as assigned

Skills

Quality Focus

Problem Solving

Resolving Conflict

Ability to Multi-task

Education

High School diploma or GED

Job description

Crane Worldwide Logistics LLC is seeking a seasoned Client Services Supervisor in Walton, KY to lead a team of client service specialists and ensure timely handling of inquiries across assigned accounts.

The role requires strong supervisory experience, a high school diploma or GED, and extensive industry background. You will train staff, streamline resolutions, and manage escalations while supporting continuous service delivery.