Client Service Lead — Second Shift

Crane Worldwide Logistics LLC; West Jefferson (OH); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

136 hours of Paid Time Off (17 days)

Excellent Medical, Dental and Vision

Tuition Reimbursement

Employee Recognition and Rewards

Paid Volunteer Time

Employee Discounts

Wellness Incentives up to $100/year

Job summary

Crane Worldwide Logistics LLC in West Jefferson, OH is seeking a Client Service Lead (Second Shift, Mon-Thu) to oversee client service operations on-site. The role focuses on responding to orders, inquiries and complaints, resolving delivery and service issues, and coaching a team of client service specialists.

The position requires 3–5 years of client service experience and a high school diploma or GED. On-site work with a comprehensive benefits package is offered.

Qualifications

• High school diploma or GED required.
• 3–5 years of client service experience.
• Strong ability to multi-task and resolve issues.

Responsibilities

• Responds to orders, client inquiries, invoice questions and complaints.
• Records consistent problem areas.
• Resolves issues with orders, delivery dates or service.
• Explains causes and solutions; expedites corrections or adjustments; follows up.
• Handles client responses that may require deviation from standard procedures.
• Provides leadership, coaching and training to a team of client service specialists.

Skills

Quality Focus

Problem Solving

Documentation Skills

Resolving Conflict

Ability to Multi-task

Education

High School Diploma or GED

Job description

Crane Worldwide Logistics LLC in West Jefferson, OH is seeking a Client Service Lead (Second Shift, Mon-Thu) to oversee client service operations on-site. The role focuses on responding to orders, inquiries and complaints, resolving delivery and service issues, and coaching a team of client service specialists.

The position requires 3–5 years of client service experience and a high school diploma or GED. On-site work with a comprehensive benefits package is offered.