Client Service Specialist — Welcoming Reception & Scheduling

H&R Block, Inc.; Hawthorne (FL); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax expert. You will support a welcoming, efficient office and contribute to accurate, timely service during the busy season.

You bring customer service experience, the ability to multi-task in a fast-paced environment, and proficiency with Microsoft Office. Strong organization and time-management help balance client interactions and admin duties

Qualifications

• Experience in a fast-paced environment.
• Prior customer service experience.
• Ability to multi-task and stay organized.
• Proficient with Microsoft Office suite.

Responsibilities

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as requested and manage calendar flow.
• Ensure client needs are met in person, over the phone or virtually.
• Maintain office cleanliness and organization with the team.
• Handle other duties as assigned.

Skills

Customer service

Multi-tasking

Microsoft Office

Education

High school diploma

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax expert. You will support a welcoming, efficient office and contribute to accurate, timely service during the busy season.

You bring customer service experience, the ability to multi-task in a fast-paced environment, and proficiency with Microsoft Office. Strong organization and time-management help balance client interactions and admin duties