Client Service Specialist – Tax Office (In‑Person)

H&R Block, Inc.; Everett (WA); On-site; USD 29,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, manage scheduling, and support daily office operations in person. You will work with tax professionals to match clients with the right expert and handle intake and documents with confidentiality.

The role emphasizes a welcoming first impression, teamwork, and the ability to multitask in a fast-paced environment, with evenings and weekends during tax season required.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to collaborate with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client-facing

Interpersonal skills

Multitasking

Organizational skills

Computer literacy

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, manage scheduling, and support daily office operations in person. You will work with tax professionals to match clients with the right expert and handle intake and documents with confidentiality.

The role emphasizes a welcoming first impression, teamwork, and the ability to multitask in a fast-paced environment, with evenings and weekends during tax season required.