Client Experience Specialist (Seasonal)

H&R Block; Battle Mountain (NV); On-site; USD 14,000 - 19,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to welcome clients, direct them to the right tax expert, and schedule appointments. You will help ensure client needs are met across in-person, phone, and virtual interactions, while keeping the office organized and welcoming.

The role requires experience in a fast-paced customer service environment, strong multitasking and time-management skills, and proficiency with Microsoft Office.

Qualifications

• Experience in a fast-paced environment is preferred.
• Previous experience in a customer service environment.
• Ability to multi-task and stay organized.
• Strong time-management and communication skills.

Responsibilities

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as requested and ensure all needs are met in person, by phone, or virtually.
• Maintain office cleanliness and organization with team members.
• Other duties as assigned.

Skills

Customer service

Multi-tasking

Organizational skills

Phone etiquette

Education

High school diploma

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to welcome clients, direct them to the right tax expert, and schedule appointments. You will help ensure client needs are met across in-person, phone, and virtual interactions, while keeping the office organized and welcoming.

The role requires experience in a fast-paced customer service environment, strong multitasking and time-management skills, and proficiency with Microsoft Office.